How the US Postal Service reads terrible handwriting

  • Am Vor Monat

    Tom ScottTom Scott

    At the Remote Encoding Center in Salt Lake City, keyers process 1.2 billion images of mail every year. It's a more difficult job than I thought.

    Edited by Michelle Martin: twitter.com/mrsmmartin
    Thanks to Zack from JerryRigEverything for being the camera op: de-film.com/us/jerryrigeverything

    I'm at tomscott.com

    on Twitter at twitter.com/tomscott

    on Facebook at facebook.com/tomscott

    and on Instagram as tomscottgo

Tom Scott
Tom Scott

That 1.2 billion images stat seemed unbelievable, but it makes sense when you break down the numbers: it works out to an average of 38 images per second, which is about right for the number of staff there!

Vor 2 Monate
karlsomewhat15
karlsomewhat15

​@incrediblejonas 1.2b / 365 / 60 / 60 = ~38 The metric given was "per second" not "per working second" Your math isn't incredibly accurate either, you translated 1.2b to 12,000,000 (12m) so you're off by multiple orders of magnitude

Vor 10 Tage
Mark
Mark

I enjoy your videos.

Vor 15 Tage
ro pro
ro pro

Over 800 employees just to decode crappy handwriting?! No wonder the US Postal Service is a money loser. If the writing is shite, just chuck them in the bin! Stop enabling poor handwriting! 😆

Vor Monat
Peter Smythe
Peter Smythe

CAPTCHA mailing addresses can make all those numbers way bigger.

Vor Monat
Naveen Kumar Yarlagadda
Naveen Kumar Yarlagadda

wow

Vor Monat
Luke
Luke

I can't believe that every time a doctor writes a letter it goes through this processing facility. Fascinating!

Vor Monat
Roger
Roger

Well...only the machine-unreadable ones hit the REC.

Vor 18 Tage
TNerd
TNerd

don't they prescribe electronically now?

Vor Monat
BlackOpsCW
BlackOpsCW

@Vigilant Cosmic Penguin Why do doctors have insane handwriting or something?

Vor Monat
Lexie Madz
Lexie Madz

@-TheTopAdventure- mmmmmmmmmm

Vor Monat
Lexie Madz
Lexie Madz

@PhattyMo this exchange gave me a real chuckle 😆

Vor Monat
Tyler Dean
Tyler Dean

Imagine doing a Captcha every 4 seconds for a living. Mad respect, I would go crazy.

Vor Monat
Ξενοφώντας Σούλης
Ξενοφώντας Σούλης

On the flip side, these people will be very good at actual Captcha

Vor 10 Tage
Dang Le
Dang Le

@JosephMcBrosiph The trance like state of Minesweeper. My eyes would just move the mouse pointer without interference from my brain. Those were good times

Vor 14 Tage
Jason J. Samuel
Jason J. Samuel

I thought about transferring to this department but now I’m glad I didn’t

Vor 17 Tage
Martin Krauser
Martin Krauser

They should make a machine to do it

Vor 22 Tage
Kyrrial
Kyrrial

I worked at this exact REC from 2008-2009 as someone who did what Tom is learning here. You're expected to type at a MINIMUM of 7000 characters per hour (Ah, the specified 7150 later in the video), which can be very difficult to do because that only give you AT MOST about 2-3 seconds per piece of mail (they say ~4 seconds later, but you, as the keyer, choose the speed; you just get in trouble if you go past that 4s mark too much, because the scanners physically can't scan the next piece of mail until you finish the piece you're on). The training that Tom goes through lasts... a week or two? I can't remember exactly, but then you're sent out on the live floor and have three months of probation to hit that 7000 mark. If you don't meet that minimum, you're just let go when probation ends because, quite honestly, you are nothing more than a seat warmer there. I developed major tendonitis from working here, but they refused to pay workers comp unless I got a $4000 procedure done to prove that it was due to working there that caused it. And they wouldn't pay that $4000 if they saw any evidence that it could have been caused by something outside of my work. Not that outside factors DID cause it, but that outside factors COULD HAVE caused it. So I opted to go to college instead since that was almost a full years worth of tuition at a state university. Fun fact, mail from the Seattle, WA mail processing center was the clearest and easiest to read. I think they actually cleaned the camera on occasion; centers back east, particularly Worcester, MA, would have giant smears of ink on every single image that prevented reading any mail whatsoever, and they'd never do anything to try and clear up the camera. Also, it's not all handwritten mail that we'd see: very clear, printed addresses still couldn't be read sometimes, and only part of that was due to the address not being in that database of known addressed mentioned at the beginning of the video. Another fun fact: until recently, almost all addresses in Utah (or at least in the most populous county [Salt Lake County]), are a grid of N, E, S, W, so an address would be, like, 1350 W. 15600 S., and this stupid addressing encoding system wasn't designed for that, so the house number in this example is "1350", and the address portion is "W. 15600 S.". The 3+1 rude didn't really work well at all here, which was infuriating working at the SLC REC. Since almost everyone here writes the cardinal abbreviation, IIRC you'd do "W_ _S", and then have to pick from a list of ALL addresses that have the same house number and directions, but find the correct second number, of which there could be many. It's a stupid, rigid system, imho.

Vor Monat
ネプギア
ネプギア

It's 2022, you'd think they'll simply serialise every letter that can't be OCR'd with a QR code or barcode if the worker can't process it in time and toss it into a secondary loop that will insert the letter a few minutes later, by which time it should be processed, instead of having it hold up all the mail behind it. Like, QR code isn't hard...

Vor 11 Tage
nkr dinla
nkr dinla

allowing the records to be released earlier. Computer recognition is getting more and more sophisticated. It’s amazing to see it in action, even if it’s briefly.

Vor Monat
Farrah Upson
Farrah Upson

Oh, wow. I worked at the Salt Lake REC for several years. Whenever this place comes up in the news, it's described as the place where bad handwriting is deciphered. But in my time there, I spent more time looking at printed addresses that for some reason couldn't be read by the automated systems than looking at handwritten addresses. Also, once you learn the rules, applying them becomes automatic and extremely fast. It's a fun job for the right person.

Vor Monat
Nick Lai
Nick Lai

@André Wolski Imagine living with the fact that every time you work, you're making your job harder for yourself.

Vor 23 Tage
Chris
Chris

@Jason Baumgartner i love how respectful your response to andre was

Vor 29 Tage
Chris
Chris

whats weird watching this vid, I could see myself doing this. it looks very simple and fun to do.

Vor 29 Tage
Contra Band
Contra Band

Looks like an anxiety attack

Vor Monat
cursedGalataea
cursedGalataea

My guess is, people started taping down or taping over top of the printed addresses, rather than glueing them, or the tape changed quality and was so reflective the scanners couldn't read them. I spend half my day fighting with taped over barcodes and scanners at the PO.

Vor Monat
The Double K
The Double K

I am an archivist and therefore, reading handwriting is one the key skills required for the job. However, I bow down in awe in regards to the speed at which those people are parsing the adresses. I could never achieve that. I am happy to have the luxury of taking as much time as I need for a proper transcription. Also, I should point out that I work in Germany and the old German cursive is both a joy to read and an infuriating experience at some times. Trying to transcribe stuff from the 19th century is still easier than medieval writing by many orders of magnitude.

Vor Monat
Lore Catan
Lore Catan

@ViperhawkX oh my god, Cyrillic cursive is a nightmare!

Vor Monat
Leofred
Leofred

I can read and write medieval scripts (except maybe the worst cursive styles), 19th century German cursive, Sütterlin and Spencerian handwriting. I'm apparently good enough that a friend of mine, who works at an archive, regularly asks me to transcribe stuff for him — as a second opinion/failsafe.

Vor Monat
Secret Forreddit
Secret Forreddit

@ViperhawkX It's so much fun to write, though!

Vor Monat
ViperhawkX
ViperhawkX

At least it's not Cyrillic cursive, that stuff is downright unreadable even when it's done carefully.

Vor Monat
Becker Der Bäcker
Becker Der Bäcker

I had to transcribe my ancestor's late 19th century German registry of marriage. It wasn't Sütterlin but it was close and it was hard to do. Took me quite a while!

Vor Monat
Rachael Brown
Rachael Brown

This is so cool! I’m a USPS rural carrier and I had no idea this place existed. It’s amazing how much work goes into getting the mail to us every day. Thank you for the video!!

Vor Monat
Frank Nord
Frank Nord

@John Mullen Right, the US is the place where poor people are scared of calling an ambulance, I almost forgot that. :( Still, thank you for your service, it's one of the most underappreciated jobs to do.

Vor Monat
John Mullen
John Mullen

@Frank Nord EMS here (US) is privatized by a large margin these days as well. Some are great, some are terrible haha

Vor Monat
Frank Nord
Frank Nord

I'm not a USian, but thank you for your service anyhow. Emergency medical responders and postal deliveries are the only functions of government I can respect – and in my country the latter has been privatized decades ago.

Vor Monat
Benjamin Hernandez
Benjamin Hernandez

I once carried mail in the rain, and pocketed a letter from a customer. The rain made it into my jacket during a hard pour and when I unloaded it at the station, I saw it was smudged. I asked the supervisor what I should do and he said “It still has a return address, let Salt Lake have a go at it”. I heard back that the customer got it through. The REC is amazing.

Vor Monat
James
James

Benjamin Hernandez, I'm unsure, I think it's next Wednesday but it could be Thursday we said to meet up, sorry I forgot, can you remind me please mate. It was the big Tescos on the corner opposite the storage warehouses, right? Also, how is Alan doing? Send him my regards incase he can't make it next week! Cheers dude.

Vor 26 Tage
Azraelle
Azraelle

I used to do this job for nearly 10 years, at this location! Nice to see that microcosm get some exposure, it's a lot harder than it looks!

Vor Monat
Artimus
Artimus

I used to work there myself. Shortest job I ever had. I was one of many that couldn’t pass the training course.

Vor 25 Tage
Pawmeowzing
Pawmeowzing

how much do they get paid?

Vor 28 Tage
SilverFlame819
SilverFlame819

@123457474869 Best job I've ever had. Hands down!

Vor Monat
123457474869
123457474869

How was it? It looks like an awful job tbh. Did you enjoy it?

Vor Monat
SilverFlame819
SilverFlame819

Funny, I used to work there too, and I thought it was the simplest job I've ever had! :D

Vor Monat
LilacDoe
LilacDoe

100% guaranteed a privatized mail company wouldn't care even 5% as much about delivering letters.

Vor Monat
David Ribeiro
David Ribeiro

Amazon.

Vor 16 Tage
lithium
lithium

@LilacDoe Do you realize that private mail carriers actually exist, and have lower rates of losing mail than the USPS? (and in general are way faster) A monopoly is when quality goes down. Not inherent to private business, the opposite rather.

Vor Monat
LilacDoe
LilacDoe

@lithium 100 years of corporate greed and non-permanent regulation.

Vor Monat
lithium
lithium

based on what

Vor Monat
chrayez
chrayez

Only slightly-irrelevant, but I’m continually amused by the oft-repeated observation that the American “Post Office” delivers the mail, while the British “Royal Mail” delivers the post.

Vor Monat
Max Mottram
Max Mottram

@Peng Win have you gone round the bend? Growing up in Liverpool I’ve never once heard someone say happy Christmas

Vor 11 Tage
Nikki Cogan
Nikki Cogan

In Ireland we call it "an póst" which translates to "the post"

Vor 12 Tage
Frank Zaffuto
Frank Zaffuto

Park on a driveway and drive on a parkway

Vor 15 Tage
Creeper Pug
Creeper Pug

@Fireinthedarkness666 that hurt

Vor 17 Tage
Rawn
Rawn

Ok

Vor 18 Tage
Alex R
Alex R

I used to the the same job in the UK. Here it's called MDEC (Manual Data Entry Centres). I remember when they updated the software to show 2 letters (addresses) on the screen at once, this improved efficiency as when you're keying in the missing information from one, you can see the next address to then key that information on and so on. Probably the most therapeutic job I've ever had. Boring and monotonous but with music and experience, your day went fast and it was quite the breeze. The issue, as always, was management.

Vor Monat
Michael O'Donoghue
Michael O'Donoghue

When I applied to join the Australian Federal Public Service I was tested to ensure that I recognised McCloud as being different from MacCloud. When I was embedded into the Australian Military and assigned to a Military Mail Sorting Office I learnt that Major McCloud was indeed the same person as Major MacCloud.

Vor Monat
78flex
78flex

When I was a student, 20 years ago, I worked a few days in the city mail sorting center. I did many types of work, but for one hour I was put to a similar job as this; to parse and write the zip codes of pooly written letters and envelopes. It was a strange experienxe. The room was almost completely dark, and you could tweak and tune a lot of parameters in the program, to suit your work style and make you as effective as possible. You could see in real time how you performed, and there was clearly some friendly rivalry between the full time workers about who was fastest. After an hour I was quite pleased to be able to parse and type about 80 zip codes per minute, until I saw that the guy next to me did it twice as fast...

Vor Monat
Jeff W
Jeff W

2:29 “Siemens came up with this in the '90s…” That was actually, for me, the most interesting (and kludgy) part of this whole video. In the 1990s, usability was still in its infancy and companies like Siemens certainly weren’t asking their end users what names might make sense for them or, even less imaginable, observing what they did in usability tests—the engineers just came up with arcane terms like _outward_ and _inward_ and called it a day.

Vor Monat
Daniel O'Neal
Daniel O'Neal

@Jeff W You don’t *have* to watch anything. Tom made a fun and informative video about an aspect of the US Postal Service that most people never new existed. That’s all. He’s not trying to reinvent the wheel.

Vor 17 Tage
Bart Broekhuizen
Bart Broekhuizen

Ever thought about why your keyboard is QWERTY and not something else? Its because the typing machine would jam, its a performance thing. You can type faster and don't have to wait until the previous key is back in its original position.

Vor Monat
wheedler
wheedler

@hansiraber Isn't your foundation for defending the system equally as unstable unless you've done the same? Not that "Siemens wasn't very invested in usability tests in the 90s" is a devastating insult.

Vor Monat
Pär Emanuelsson
Pär Emanuelsson

@Jeff W I don't quite get why it's pointless to train people to use a computer system. If you require people to type in the addresses exactly as written on the mail, then you probably won't need much training, but if you invent another system that's ten times faster, but requires a bit of initial training, I would think you would always go with the faster system. Your point about using bits of data is correct though - since OCR nowadays handles most readable addresses, the stuff left over is typically mail where you just have bits and pieces of an address to go with. There are more suitable ways than the 3+1 strategy to handle such use-cases.

Vor Monat
hansiraber
hansiraber

have you ever made a system that thousands of people used, that lasts thirty years, and that offers incredible processing speed so that a letter can be input in 4 seconds? because if you haven't, you don't have such a good foundation for trash talk.

Vor Monat
TheBushdoctor68
TheBushdoctor68

About 40 years ago, I wanted to send a letter to a girl in America because she appeared in our Dutch newspaper for having saved a swan that was shot with an arrow. All I had was her first name, the name of her town and the picture from the newspaper, being an optimistic kid, I just glued the photo on the envelope, added her name and town, and to my amazement the letter got delivered: A few weeks later I received a thank-you note in return. Kudos to the US postal service.

Vor Monat
foiin
foiin

@Phoomph Gaming literally like I need my femboy maid dress already

Vor 22 Tage
nupanick
nupanick

@fgbhrl It's been done a few times! My favorite is _Going Postal_ by Sir Terry Pratchett.

Vor 23 Tage
L. King
L. King

Bless USPS F UPS and Fedex

Vor 24 Tage
Soundblaster Studios
Soundblaster Studios

Neither snow, nor rain, nor heat, nor gloom of night stays these couriers from the swift completion of their appointed rounds. - Motto of the USPS

Vor 27 Tage
Nick g
Nick g

40 years ago I wrote to Jimmy Saville hoping Jim would fix it for me.. boy am I glad he didn't reply

Vor 28 Tage
BeccaB Bea
BeccaB Bea

I have actually done something called ‘reverse indexing' that teaches a computer to read handwriting in old records. This speeds up the indexing of census records in particular allowing the records to be released earlier. Computer recognition is getting more and more sophisticated. It’s amazing to see it in action, even if it’s briefly.

Vor Monat
Martin Keegan
Martin Keegan

Aha! I did the data ingest management of the UK and US censuses for a big genealogy website, along with a couple of thousand other datasets, and I always wondered how they got the transcriptions I was receiving!

Vor 25 Tage
Karsyn Eat my Mangos💦
Karsyn Eat my Mangos💦

As a USPS Automation Clerk and On The Job Instructor who regularly runs and assists DIOSS and AFCS machines, it's amazing to finally see what the REC site is like. They do fantastic work to get rejected mail turned around back into readable, barcoded mail in only a few hours.

Vor Monat
SilverFlame819
SilverFlame819

Why am I watching a video about the REC? This is literally the best job I've ever had. I miss that job so much. Great bosses, nobody breathing down your neck, listening to music or podcasts your entire shift... If my health hadn't taken a long jump off a short pier, I'd still be there.

Vor Monat
flabiger
flabiger

I used to work at FedEx doing something similar. I really enjoyed extrapolating complete addresses from incomplete information. I also had to use GIS to show the drivers exactly where someone lived in rural areas.(Google maps is not accurate when it comes to address in rural areas.)

Vor Monat
Graham Hudson
Graham Hudson

This is a rare job that is both of these things: 1. It gets harder every day. 2. It becomes less necessary every day.

Vor Monat
Vandelay Industries
Vandelay Industries

@Asu Ah I see what you mean

Vor Monat
Clive Handforth
Clive Handforth

@Paul Serdiuk there's a screening process so once you're hired it's very hard to get fired.

Vor Monat
Whiskey_Pink_42
Whiskey_Pink_42

@Alan Davis mansplain us harder

Vor Monat
Ross Mitchell
Ross Mitchell

@Seraph X2 ink running isn't the only kind of damage, could simply be scrapped off or maybe stained by something spilled on it.

Vor Monat
Draken
Draken

@encycl07pedia Ya neural nets can solve protein folding, but no way they will get as good at a human at looking at bad writing. Got you !

Vor Monat
•_
•_

Assuming all 810 employees process 1.2 billion images per year and accounting for weekends and federal holidays and no vacations this branch processes over 5,900 images per person per day. Knowing that not all employees actually process these images and providing vacations raises this number even higher. If the average time a letter is on the screen then you're looking at over 7200 letters per day per employee while keeping a recently 120 keystrokes per minute. Kudos to those employees! Side note at 2:45 I never knew all those street suffixes existed.

Vor 24 Tage
Lightshockie
Lightshockie

It blows my mind just how optimized this, a government system, is. God Bless the USPS

Vor Monat
MethosTR
MethosTR

I did a somewhat similar job to this, except it was data conversion at the IRS, transcribing paper tax returns into the ISRP system. It seems mind numbingly boring at the beginning, but after your training when you get the live work, it becomes much easier and quicker for your brain to get into a groove. The training has a lot of challenging and complex scenarios to prep you for just about anything you might encounter on someone's taxes, but for the most part the live work was really easy, with only a couple pages in each tax form for the majority of the work. I remember the days flying by, as I would sit at my workstation listening to music or a good podcast, only getting up for a break or lunch. It was one of the easiest and chill jobs I've ever done, and I'd do it again if I could.

Vor Monat
TV Mohini
TV Mohini

I’m so proud that my professor, the late Dr. Sargur Srihari of Computer Science department at SUNY Buffalo, was responsible for the amazing OCR that Ryan Bollock referred to. He was considered a pioneer in this space. The USPS funded our lab. So the core of the USPS was invented right here in the good old US of A 🇺🇸 🇺🇸

Vor Monat
Max White
Max White

I like how from an outside perspective this seems like the less advanced side of mail management when 99% of it is done with literal walls of computers, but from an internal view the humans here are the most advanced handwriting interpreting systems available that the computers have to fall back on.

Vor Monat
RA
RA

Because the only thing that computers lack is IMAGINATION! humans can guess.. machines only spits out yes or no, in this case if it doesn't see a pattern it just wont work unlike a human who can use best guesses

Vor 24 Tage
JoJos HoHo
JoJos HoHo

Because the computer are tools created by people, not sentient aliens...

Vor Monat
Misch Magnifique
Misch Magnifique

@Arkysaurusrex I love that you bring up Discworld. I haven't read Making Money yet, but I'm on my way on reading every Discworld novel. Being at #18 atm, Maskerade. I'm reading them in the order they were published, except some books I already read in the past, like The Wee Free Men.

Vor Monat
Danan
Danan

Lmfao, those are practically welfare jobs.

Vor Monat
Puffpuffpass
Puffpuffpass

@Vigilant Cosmic Penguin For the time being at least

Vor Monat
Anthony
Anthony

This would be my personal hell. I'm glad there are personality types that prefer work that is repetitive but also requires you to pay attention, because if it were left to people like me it would only get done in 15 minute increments before I had to get up and walk a few laps. I prefer one complex problem over a million simple problems any day.

Vor Monat
alextheasparagus
alextheasparagus

I'm a postman in Sweden, and at my office we get mail from a central processing terminal which we hand sort to the individual adresses and then deliver them. I've always wondered how the machine reads really unclear handwriting and still manages to send it to the correct post office! I don't know if it's the same here, but maybe it's something similar. Very cool.

Vor Monat
a24396
a24396

I'm so impressed by the post office. Everytime I think I have all the information I need to justify my amazement over the job they do I learn more, and it just blows my mind!

Vor Monat
Auracle
Auracle

I did some temp work in Royal Mail's processing centre, deciphering badly-written addresses that their automated systems couldn't read. With a big can of energy drink and a podcast, it was a kind of zen little job over the Christmas rush.

Vor Monat
Tuna Feesh
Tuna Feesh

I love that this guy genuinely likes his job. He seems very happy to tell everyone how it works. So refreshing!

Vor Monat
Be Inquisitive
Be Inquisitive

He probably just knows that mail sorting is kind of an amazing process when you are telling it to people that don't know what actually goes into it. So it is probably always fun to enlighten people about it

Vor 15 Tage
Dr SMUS
Dr SMUS

cheerful Ron Swanson

Vor 25 Tage
HappyFunJay
HappyFunJay

He’s got a major Ron Swanson vibe, except he actually likes his government job.

Vor Monat
Moon Girl
Moon Girl

@LordDay well I thought so too, but from what I've read here it just requires a special personality type. It was well paid and people enjoyed it, although most of them quit (but for other reasons like bad management).

Vor Monat
LordDay
LordDay

I doubt the actual employees have much fun. Fast data entry gets old real fast, though I'm sure there are some people who like it.

Vor Monat
Cathy Flikkema
Cathy Flikkema

I’ve worked in this very building for most of my 18 year career. It’s definitely not for everyone, but I love this crazy organization! This video is the best one I have seen yet. You are a lot of fun to watch and Ryan does such a great job of explaining how the technology works. He’s a computer nerd to his core. 😊 Really great video!

Vor 15 Tage
🕷️Spider Cat🕷️
🕷️Spider Cat🕷️

the USPS is such a well-oiled machine when you think about it. it's a shame people are trying to dismantle it for personal (financial) gain. :(

Vor Monat
Daltira
Daltira

Damn to think that there’s people out there doing this is insane

Vor Monat
Jake reviews all
Jake reviews all

I always find it interesting how the mail is handled. I am surprised at how much still does get mailed. They have 3 ISP and all of that stuff happening but what about the building itself.....if that got destroyed in some way....

Vor Monat
Demonlordd
Demonlordd

Would've been cool if you included a "master" doing it to see how fast they do it

Vor Monat
SilverFlame819
SilverFlame819

When I was working there, I could probably key that stuff in my sleep. It's super simple once you've been at it a little while. Just becomes kind of like muscle memory.

Vor Monat
Memetics
Memetics

@Ellie No, you're making false assumptions about how they would go about finding someone to do such a demo. There's no requirement that they use someone while on duty; they could easily find an unpaid volunteer. Heck, I'd do it after my work shift just to help promote the place, if I were working there, seeing as how I'd be proud of what I do. Take care to question your assumptions (i.e., think critically). :-)

Vor Monat
Ellie
Ellie

@Alex The people there are still being paid to work, not be in a youtube video. My point still stands.

Vor Monat
DasSkelett
DasSkelett

@Chapystick _ Eh, they probably have a few thousand example images, which the expert might have done in the training 20 years ago. If the training set hasn't changed completely in the mean time, they most likely can't remember anymore, after doing millions or billions of real images in between.

Vor Monat
Albert Batfinder
Albert Batfinder

In spite of the goal of making sure the address is only deciphered once, the local delivery officer has to read every address and slot it into a “sorting frame” set up for their beat. You get amazingly good at grabbing a letter, absorbing the whole address in one glance, and moving your arm to the correct slot. When you start, it can take a whole minute to ploddingly read the address, then search the frame for address. After a few months, it takes only 3 or 4 seconds.

Vor Monat
coldfoot99
coldfoot99

Back in the late 90's I worked as a Casual hire for the US Postal Service during the Christmas holiday season. The last two years I worked was as a helper on the DBCS high speed mail sorting machines. It was an quite an experience to see just how quickly the mail from the local post offices was processed and was on it's way to the trucks bound for the destination post office. Long hours and physical work but rewarding too. During those years I also worked as a carrier and gained a whole new respect for that job delivering in near zero temperatures and blowing snow.

Vor Monat
Punketeria1369
Punketeria1369

I always wondered who's job this was. Also my big thanks, as I am one of those with dreadful handwriting. Like at work I have to type all my documents, as nobody can read my handwriting; sometimes I even can't understand my own penmanship 🤯 Thanks 😊👍 chEErs, 93

Vor Monat
Brock Turner
Brock Turner

I would love to just watch someone who does this for a living. 4 seconds per image is insane.

Vor Monat
Mat Turner
Mat Turner

"THANK YOU for NOT TALKING beyond this point" As a guy who sucks at small talk, I would be overjoyed to work there!

Vor Monat
raydunakin
raydunakin

I can't even imagine how it's possible to do this job as quickly and accurately as required, but I'm sure glad there are people who can do it.

Vor Monat
Will Longden
Will Longden

@SuperFlamethrower it depends , i used to do this but in the UK not US If i remember rightly F4 was international , most counties that start with "county" are in Ireland and so are F4, but county Durham is England. it wasnt a problem for me as a grew up in county durham, but it wasnt uncommon for people to get a (metaphorical) clip round the ear for sending that domestic post international that said, the system works on certainty EG it may not know if the zip is 801273 or 801778, but it will know that because of the state/city that it HAS to be 801xxx or if that piece of mail sent to Ireland had ENGLAND on it, there would still be a conflict, so it would pass it back (sometimes to someone else, sometimes back to you) to fit another piece of the puzzle , maybee the address line , or the county again with F4 disabled to force the word to be typed

Vor 25 Tage
Cerberous+1
Cerberous+1

@Azraelle do you still work there. And have you kept up o. Training on any system updates since you left

Vor Monat
Farm Cat
Farm Cat

I once visited a REC in Charleston, WV. Most of the employees were women who seemed to be from very low-income/no education backgrounds; this was a good job for them.

Vor Monat
Fat Cole
Fat Cole

@Alex Robertson it wasn't

Vor Monat
Fat Cole
Fat Cole

I used to do this, weirdest job I ever had

Vor Monat
Must Upload Too
Must Upload Too

tom scott is like that teacher that you wish you could hug and tell them you are proud of them and never stop. thanks tom.

Vor Monat
nkr dinla
nkr dinla

This is a rare job that is both of these things: 1. It gets harder every day. 2. It becomes less necessary every day.

Vor Monat
SuperDave LJ
SuperDave LJ

I'm starting to see this tech applied in websites that demand rock solid security in terms of establishing identity. It's awesome, but also quite frightening.

Vor Monat
msnpassjan2004
msnpassjan2004

1:38 That is a really cool fun fact. An image of the envelope is sent to Utah so the letter never leaves the automation at the OCR plant !

Vor Monat
David Wilkinson
David Wilkinson

I work there! got to talk to Tom for a minute after he filmed this one, super nice guy. Thanks for coming.

Vor Monat
byever1
byever1

Remove Joe Biden from office

Vor Monat
Treemaster16
Treemaster16

Nice

Vor Monat
Kira Adams
Kira Adams

That has to be the most tedious, soul-destroying job I could possibly imagine. A huge round of applause to everyone who has to do that all day every day!

Vor Monat
Chris Boursnell
Chris Boursnell

I really like that the keyboard has home row numbers. They actually thought about how to improve the terrible keyboard design of a default keyboard and made it more efficient

Vor Monat
Vhaelen
Vhaelen

hey tom i have 2 suggestions for possible future videos: one is the french frigate hermione, its an old school frigatte that was completed in 2014 (construction started in 1997) it was built using MOSTLY traditional means the second sugestion is castle guedelon that is being constructed near treigny in france, this is not a restauration of an existing castle, this is a completely new castle built from scratch using 100% traditional methods (funily construction on this also started in 1997) i think the castle especially would make for a great video and would both be entertaining and informative

Vor Monat
Frank Jones
Frank Jones

This is one of the oddest topics for someone to think about, and the fact that it's covered in such good detail is truly incredible.

Vor Monat
Hippie McFake
Hippie McFake

Cool topic, but a few things I'd have loved to see: 1. The difficult examples you guys kept mentioning 2. A pro doing it 3. How do the people there like their job? To me it seems soul crushing but maybe they enjoy the flow state? 4. What's the bottleneck for automated processing? Machine learning has gotten so good that I wonder what kind of image can be processed in four second by a human but not by a machine given that there are billions of training examples.

Vor Monat
SilverFlame819
SilverFlame819

@Moises Chavez That's the best job I ever had. Not being sarcastic. No bosses breathing down your neck, no customers to deal with... Just images on a screen, and music or podcasts in your ears. The days would fly by!

Vor Monat
SilverFlame819
SilverFlame819

@Ardub When I worked there, I was burning through SO many podcasts. When you listen to 8-16 hours of podcasts a day, all your favorite podcasts run out of episodes REALLY quickly, so I certainly discovered a lot of new ones! :)

Vor Monat
Minalkra
Minalkra

@TheSteelRodent Not any more - hell, the medium-sized company I work for has signature capture now and that can be REALLY painful but the tools are out there.

Vor Monat
ham stirrer
ham stirrer

Glad someone else said this, the job, cubicle, high targets, just everything about it just filled me with such a sense of doom

Vor Monat
we
we

Hey guys 🤝. Believe in our God. Believe in the Son of God. Believe in the King of Kings and Lord of Lords. Jesus Christ is coming soon

Vor Monat
Adrian VanderMolen
Adrian VanderMolen

Wow. I would absolutely struggle with this. Props to those who can do this and at the speed that is required.

Vor Monat
Abram Berry
Abram Berry

My Grandpa worked at this facility for years! He said that one quick mistake means that you could accidentally send a letter meant for China to Chile instead

Vor Monat
SilverFlame819
SilverFlame819

Absolutely true, which is why they test you every week, to see how accurate you're being. :)

Vor Monat
Ryan Krebs
Ryan Krebs

A few years ago I backpacked in the Grand Canyon to Supai, AZ where I sent myself a letter - it’s the last place in America where mail is delivered by mule and you get a special postmark. Months later, I finally got the letter. It was soaked in water and arrived in a special bag with an apologies from the postmaster. It probably went through this center! Kudos for the USPS

Vor Monat
Frances Bernard
Frances Bernard

Maybe the best employment position for a teenager to have while in high school when planning to become a pharmacist is to work for the postal service.

Vor Monat
nobodynemoq
nobodynemoq

Great, comprehensive video - as usual! Love it 😁 I've got a short story on the address recognition... One day a friend of mine sent me a postcard from London. I live in Poland, so the address on the postcard was more or less going like this: Pawel Osikowski ul. Jana Pawła II 15/59 31-729 Kraków POLAND The postcard arrived about a month later. It had a lot of japanese stamps on it, and a paper strip glued - with a note... "Missent to Osaka" 🤣 I wasn't mad, rather amazed 😉

Vor Monat
Nightslights
Nightslights

Hello Tom, I just want to say I love you're informative videos, and never stop them from ending! Information is power, and you spread power to all those who watch you. Much love, NightsLights.❤❤❤

Vor Monat
Nicholas Turner
Nicholas Turner

I worked in the UK’s equivalent in 2005(ish), the MDEC in Plymouth (now closed). Not dissimilar, only the image would have a red box around the word it couldn’t recognise and you’d type that word, no abbreviations or strange keyboard layouts. I did it for a month or so so I had a bit of money for the summer holidays…

Vor Monat
hypergolic
hypergolic

When your reading the paper and a journalist writes (complains) about the Post Office / Postal Service spending X£ Billion on a new system, it's very easy to overlook it as a total package. Just watching this, thinking about all the development for the training system, the manager dashboards, the integration to the mail centres, it's almost mind blowing, until you realise it works. Incredible.

Vor Monat
9thstreet
9thstreet

I did this as a temp job for the Christmas season like 15 years ago. For an anti-social computer nerd it was almost a dream job, pop on some headphones and just mash buttons for 8 hours. At the time the money wasn't bad either, somewhere in the $14/hour range as a transitional employee (temp). I got offered a full time spot a couple months after the season ended but turned it down, which ended up being a good move as they closed the facility just before the next holiday season. As mind numbing as it looks, eventually your brain just keys in on the specific spots you need to check and you button mash your way through it in a blur. The days actually flew by most of the time.

Vor Monat
Dr. Austin Melendez
Dr. Austin Melendez

That's a cool experience, thanks for sharing!

Vor Monat
IvoK
IvoK

@Dim T chaotic, random thoughts are not pattern... it's just putting irrational stuff together, taking crappy possibilities as most probable... it's noise....the noise we live in

Vor Monat
Dim T
Dim T

@IvoK conspiracy theories are actually the perfect example, as its literally people imposing a pattern where there is none

Vor Monat
sono-neko
sono-neko

I worked as a data entry clerk for about 7 months before taking another job offer and it was easily the best job I've ever had. I regret leaving but couldn't pass up an opportunity to get a new career.

Vor Monat
Antek
Antek

That’s a lie

Vor Monat
Ethan Lindquist
Ethan Lindquist

Considering how many checks I get in the mail from clients, I've always wondered how they did this

Vor Monat
Adam R
Adam R

I've never seen someone so excited about massive wasteful bureaucracy

Vor Monat
Dennis Bottaro
Dennis Bottaro

I would like to thank everyone of these folks for ensuring every piece of mail I've ever scrawled on has gotten where it was intended! Amazing work!!

Vor Monat
db_liam
db_liam

My dad has worked for the USPS around 26 years and knows about this place, yet never knew how it worked. Great video!

Vor Monat
GamerCatz 259
GamerCatz 259

I love how Tom is always passionate about what he dose

Vor Monat
blxckberrybabe
blxckberrybabe

I've always wondered how my great-grandmother's entirely cursive and entirely spanglish letters got delivered

Vor Monat
rattyeely
rattyeely

I've always wondered how they deal with the mail the machines can't read, turns out they just use mechanical torque

Vor Monat
Travis Terrell
Travis Terrell

Wow this was really interesting! I've always been paranoid that my mail wouldn't get delivered because of my writing, even when I'm extra careful. I'll be less concerned now!

Vor Monat
Telegram Me 👉 👉 @Chad_Wright
Telegram Me 👉 👉 @Chad_Wright

Congratulations official giveaway 🎁 🎊 🎊

Vor Monat
Just Me
Just Me

Top tip from an ex-postie in the UK: Don't use red envelopes, but if you do, always write the address on a white sticker or label and attach that. The lasers that read the address can't pick up the writing so well with a red background. They have a similar problem with metallic envelopes, so the sticker rule applies here, too. If they can't be read by machine, they have to be hand sorted, and this potentially adds days to the delivery time. We would get lorry loads at Christmas and Valentine's, and we were just an average sized town. Also, always put a return address, even if it is just your house number and postcode. That simple act could save your item from being permanently lost if the delivery address is damaged/defaced/missing.

Vor Monat
Benjamin Hernandez
Benjamin Hernandez

@Milo I thought the Royal Mail privatized in the 90’s, much like ISPS did in the 70’s.

Vor Monat
Andreas U.
Andreas U.

@MxHill Not on red envelopes.

Vor Monat
Lyoko is Great
Lyoko is Great

@Gaelan Steele i think return addresses should be a requirement for all mail

Vor Monat
Lyoko is Great
Lyoko is Great

@Daniel Smith yes santa letters have the post code XM4 5HQ

Vor Monat
effluviah
effluviah

Thank you so much for your insight! :) If you don't mind me asking, have you ever worked in a facility which issued any special postmarks? I'm aware they are hand stamped, so I can't even imagine the workload and logistics of trying to get, for example, countless holiday themed special postmarks stamped and sent along in time for the holiday itself! I truly appreciate all posties; And all ex-posties, too! :)

Vor Monat
Farm Cat
Farm Cat

Ergonomic Engineers and Industrial Engineers are the ones who do the studies to develop those specialized keyboards. Working for the USPS as an Engineer was the most fascinating job I ever had. I worked on tons of interesting and complicated stuff. It was foolish of me to leave that job.

Vor Monat
Teakwondo Chest
Teakwondo Chest

You should do a video on the operators that review the scans from luggage at airports. That‘s even more mindblowing. They have like 7 seconds per scan to determine of there‘s a potential danger or bomb in the luggage. and per 100 scan images there are 2-3 „test“-scans, which either have a bomb or something in it, which you have to recognize. If you fail those test images a couple times you loose your certification

Vor Monat
Daniel O'Neal
Daniel O'Neal

I worked at the REC in Charleston, WV, from 1996 until I closed in 2009. It was actually a really good job. Once you got used to the work, it became so automatic that you could even listen to audiobooks while you keyed.

Vor 17 Tage
kelownatechkid
kelownatechkid

This is an amazing organization. Gotta love the postal services!

Vor Monat
TBot Alpha
TBot Alpha

This reminds me of something Terry Pratchett wrote into one of his Discworld novels. The Ankh-Morpork Postal Service had a Dead Letter Office, which dealt with mail that was addressed... creatively, let's say, by the frequently lazy, illiterate and/or insane citizens of Ankh-Morpork. The joke being that the staff weren't just reading illegible addresses, but also interpreting the vague details to figure out where the sender actually intended the letter to go. The people employed in the Office were noted for being particularly sharp; the kinds of people who would complete cryptic crosswords in their heads for fun.

Vor Monat
Frederica Panon
Frederica Panon

@The Berk 'Going Postal' is the book that made me fall in love with Sir Pterry's writing

Vor Monat
oh no
oh no

Going Postal by Terry Pratchett is my favorite book of all time

Vor Monat
Wrince Wind
Wrince Wind

@Eyal Minsky-Fenick Specifically, those curly buns with the icing on top that put the Patrician in mind of 'doings' (aka dog poo)!

Vor Monat
Jer Gol
Jer Gol

RIP Sir PTerry. 😔

Vor Monat
greggv8
greggv8

@paradoxmo that's why GPS in Japan is very accurate when finding an address. They all had to be geo-located. In countries where address numbers are in order, with each block going up by 10's or 100's, mapping can usually get close enough by evenly spreading the numbers out. Then it relies on the person to see the number. That doesn't stop human error from doing things like switching which side of a street has the odd and even numbers or even getting the numbering of a whole town backwards. Another automated address mapping fail I've seen was on a road where there were two crossroads very far apart and few addresses. Whomever did the data entry used the same rules as they would for an urban area so the GPS mapped location for the place I needed to go was about a mile off from where it actually was. I had to edit the Google maps pins of my place and some of my neighbors, and contact Amazon, so their drivers would quit dropping off other people's stuff at my back door.

Vor Monat
Jennifer
Jennifer

Tom is the ONLY British person I will accept telling me about MY country's post office.

Vor 7 Tage
Steve Whitcher
Steve Whitcher

Interesting video, but I wish you had covered what happens once the info is keyed in. Is a barcode printed on the envelope to enable further sorting without having to go back through the REC? Or will the system remember and recognize that piece of mail at the next sorting step?

Vor Monat
7enth
7enth

Thank you for actually making a informative video about what we do. We have had local news in but none have actually shown how we are trained. Have worked there for almost 9 years now

Vor Monat
Theli
Theli

I worked in the UK equivalent (MDEC, Manual Data Entry Centre) so this was cool to see how its processed similarly, although with mainly different hotkeys, but esentially the same

Vor Monat
CosmoDrazi
CosmoDrazi

I used to work there. As soon as newbies get out of probation, they're allowed to listen to music/podcasts on personal headphones so it's not as mind-numbing as people assume. After enough experience it became easy to enter a state of flow and breeze through a workday while I jammed out to my custom playlist. One image every four seconds on average was more than achievable when most images only need five keystrokes to process. The down-side is that they were perpetually understaffed to the point that mandatory 12-hour shifts three or four days per week became the norm every week for two and a half years. Turnover rates were exceptionally high. The HR department didn't expect anyone to have a life outside of work and treated everyone like interchangeable and disposable cogs in the machine. The only time off I was allowed to take was to attend funerals. Any attempts to get my schedule changed were met with deflection, diversion, and denial. I'd probably still be there working (mostly) happily if HR hadn't attempted to transfer me to graveyard shift in a different facility despite my recorded disapproval. Don't get me wrong; The pay was good and I found the work enjoyable for my personality type. However, the bureaucratic upper management was a nightmare. As the old saying goes, "you don't quit jobs; you quit bosses."

Vor Monat
qllams
qllams

@SilverFlame819 don't know, don't care. Humans should be treated as humans always.

Vor Monat
SilverFlame819
SilverFlame819

@qllams Customers pay for services that the USPS has to deliver. All those people paying for 2-day shipping at Christmas expect their packages to be delivered before Xmas. It's not an option, they paid for it. They can only demand you work a certain number of OT hours. Past that, it's voluntary. But their pay is awesome for OT, so we had people falling asleep on the floor, they'd been there for so long! (I think it was time and a half on holidays, then double time for OT, or the other way around? So you'd be making some astronomical amount at a certain point... Not many people are gonna turn down like $100 an hour to work OT...)

Vor Monat
qllams
qllams

P.S. Mandatory overtime? What the heck?!

Vor Monat
qllams
qllams

That's what I came here to ask: this job has a potential to become a nightmare very quickly, as even 4 hours of this would be exhausting, and if HR people are comparing humans to computers (the way the guy explaining it frankly does), there are going to be some very non-human-friendly expectations.

Vor Monat
CosmoDrazi
CosmoDrazi

@Ava Curtis Unreadable addresses are keyed as "reject." This kicks the letter out of image processing and it has to be reviewed by hand at the facility where it was scanned. Most of the time it's just a bad scan (folded envelope, corrupted image data, etc.) and gets put back in line to get scanned again. Some keying platforms let you request a rescan directly. If it's legitimately horrible handwriting, then it's out of the REC's hands past that point. The U.S. Postal Service makes the best effort to deliver as addressed. If it's completely illegible, the next step is to return to sender. If the return address is illegible or absent, then it's marked as undeliverable and gets sent to the mail recovery center (aka the dead letter department.)

Vor Monat
lajya01
lajya01

Newman would be proud. I've programmed those kind of systems 15 years ago to process tax returns. It's insane how many ways people can badly fills a tax form and yet, we had to do everything possible to file it anyway.

Vor Monat
Faris Akhal
Faris Akhal

I’d imagine that teachers would be excellent at this job

Vor Monat
H L
H L

I love how enthusiastic he is about the Maschine that can make him jobless

Vor Monat
-
-

The USPS is in it's dying stages so it's nice to document how it works while it still is there.

Vor Monat
The359
The359

As a USPS Automation Clerk and On The Job Instructor who regularly runs and assists DIOSS and AFCS machines, it's amazing to finally see what the REC site is like. They do fantastic work to get rejected mail turned around back into readable, barcoded mail in only a few hours.

Vor Monat
Pär Emanuelsson
Pär Emanuelsson

@Jarrod R It's commercial. There are several commercial suppliers for OCR on addresses, Siemens (actually now Koerber) being one of them. Naturally there might be customer-specific enhancements implemented that were funded by the USPS, and these would not be available to other customers.

Vor Monat
SilverFlame819
SilverFlame819

I used to work there, and I've never seen it as quiet and empty as this video shows! Usually the whole floor is filled with people!

Vor Monat
Kris Green
Kris Green

@Jarrod R due to privacy reasons, the images can't be shared. As far as I know, it's not proprietary. I could find out.

Vor Monat
gladitsnotme
gladitsnotme

@Alex You think elderly people can magically improve their handwriting? Or magically stop using stamps?

Vor Monat
The359
The359

@Kayleigh Ohler You misunderstood. The REC site only handles letters that the machines in sorting facilities cannot read. These sorting machines can read 99% of the mail. The REC site only handles the 1% that do not read. So no, the REC site would not cripple the postal service as that 1% could be sorted manually on site in such an emergency. The REC site exists to avoid needing all that mail to be sorted manually.

Vor Monat
WB
WB

As a piece of mail, who works at mail academy I’m impressed that the mail is mailed at the mailing rate that it was intended to mail at. .. mail.

Vor Monat
Cheese Fries
Cheese Fries

As an analytics and spreadsheet nerd I can only dream of the information you could collect from a place like this.

Vor Monat
Horntx
Horntx

It would have been cool to see an employee who does this for a living going through the training at light speed

Vor Monat
Ryan Bullock
Ryan Bullock

The fastest people at the REC can process at a speed of one letter every 2 seconds, or 1,800 letters an hour. Very few can go that fast. It's incredible to see those folks do it when the mail pops up on their screen and before you can read the city, state, and ZIP, it's already processed! I couldn't go that fast when I did that job. I was closer to 1,100 per hour.

Vor Monat
HappyFunJay
HappyFunJay

When I close my eyes and listen to that manager guy, I imagine that Ron Swanson finally found a government job that he actually likes.

Vor Monat
Duncan Bling
Duncan Bling

An old teacher of mine once got a Christmas card addressed to "Mr Hall, House with big brown dog, Oxfordshire, England" sent from ex-student of his in Zimbabwe - recognised the handwriting -and accepted it. Only took a week and a half from being sent to arrival and the Postie won a crate of beer for getting it right. Beat that, computers! :)

Vor Monat
inisipisTV
inisipisTV

Why do I get the sudden urge to send a mail to a Mr. Hall of a house with a big brown dog in Oxfordshire, England. I might do so this Christmas just for giggles.

Vor Monat
Axodus
Axodus

@Demonslayer20111 1984~esq

Vor Monat
Demonslayer20111
Demonslayer20111

@Googie Gress citizen profile? The idea of that makes me extremely uncomfortable for some reason

Vor Monat
Conrad von Hötzendorf
Conrad von Hötzendorf

Reminds me of Mr. H. Potter - "Cupboard Under the Stairs"

Vor Monat
is123
is123

There's a pen pal service running from Dubbo in regional Australia for isolated people that started during lockdown, and they've shared some addresses from people who've just kind of heard of them and that they run from that town, really sweet and amazing that they arrive

Vor Monat
Glen Coco
Glen Coco

I love when I get fascinated in things I never really considered before.

Vor Monat
Joel Jackson
Joel Jackson

It makes sense now. Eliminating cursive writing from schools was just part of the U.S. Postal Service’s business strategy.

Vor Monat
Cameron Peterson
Cameron Peterson

3:04 What would actually make them a little more efficient is to have 8 monitors per employee instead of 7. I know that was true for me.

Vor Monat
Pastor Raptor
Pastor Raptor

If only this was a thing for writing essays. I went down 1 grade on a few essays back in high school because of my handwritting.

Vor Monat
Ieuan Smiton
Ieuan Smiton

I actually did this job for Royal Mail as a Christmas Temp in my second year of university (did night shifts whilst attending lectures, tough). And what they say about pace and accuracy at the end is really true. Royal Mail always tracked your letters processed per hour (the minimum was 750 letters per hour iirc, and people were let go if they didn't make it) and sampled your letters to ensure your accuracy was to standard (can't remember now, but I think it was over 80%?). I only did it for two months but peaked at 1500 letters per hour (or about 25 letters a minute, so nearly 1 every 2 seconds) with over 95% accuracy. The concentration required was tough, especially as there were multiple things that had their own shortcuts you had to remember. (plus certain countries, like the US, China and India, paid for us to process their letters before they left the UK so you had to learn THEIR postal rules as well.) But I actually kind of enjoyed it. (And yes, if it was a slow night we did read your postcards haha.) This video brought back alot of memories of those night shifts and I can very much relate! Even if their rules were a little different. Thanks! :)

Vor Monat
Alex R
Alex R

Was this in Stoke?

Vor Monat
Ian Twigger
Ian Twigger

@Eden Guitars That's Tag and Route code information, now orange due to the ethanol based fluorescent ink we currently use. They have previously been pink and before that blue. In simple terms, Tag codes contain information about the mail pieces journey through the system and Route codes contain information about the address itself.

Vor Monat
Ieuan Smiton
Ieuan Smiton

@Nudedragon given I'm not in the US, can't commit a federal crime 🤷‍♂️

Vor Monat
DasAntiNaziBroetchen
DasAntiNaziBroetchen

May I know how the pay was?

Vor Monat
Yu!8*&
Yu!8*&

I remember spending 15 minutes handwriting addresses on some letters due to the fear of the address not being readable, then I look at it and it's perfectly fine.

Vor Monat
awebmate
awebmate

I work in the postal service as well, and the young people have great problems with reading any kind of handwriting. They grew up with computers.

Vor Monat
Colin Knapp
Colin Knapp

Fun fact, when I was looking into Rochester Institute of Technology, they were demoing this tech in 2001. They were a driving force behind its development.

Vor Monat
Mumzie Obiwan
Mumzie Obiwan

This was awesome...always wondered how things at the Post Office worked!

Vor Monat
Penumbral
Penumbral

It's thanks to these guys that doctors can send any mail at all, the true heroes of the modern world

Vor Monat
doan tran van
doan tran van

ok

Vor Monat
EdgyShooter
EdgyShooter

@Maxx B. Hmm is that two tablets every 7 hours or 7 tablets ever two hours...

Vor Monat
Maxx B.
Maxx B.

would be great to know if there is a place to send those presctiptions to so I actually can figure out what i have to take

Vor Monat
Kobzyy
Kobzyy

especially the different wing for doctor's handwriting and doctor's letters

Vor Monat
John Ingram
John Ingram

Nice video, and an interesting topic. It would have been nice to see an experienced keyer plow through the training set, at just a few seconds per image.

Vor Monat

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