Food Theory: McDonalds WANTS It Broken! The Secret of McDonalds Ice Cream

  • Am Vor 4 Monate

    The Food TheoristsThe Food Theorists

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    Have you ever gone to McDonalds dreaming of some cold, satisfying ice cream only to find the machine is BROKEN? Theorists, I sense something is afoot here. Today, I'm getting my metaphorical hands dirty and wading into the melty mess to find out if something shady is going on. I don't think anyone is prepared for what we are going to find...

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    Credits:
    Writers: Matthew Patrick and Tom Robinson
    Editors: AbsolutePixel , Jerika (NekoOnigiri), and Danial "BanditRants" Keristoufi
    Assistant Editor: Caitie Turner (Caiterpillart)
    Sound Editor: Yosi Berman



    Research:
    twitter.com/wendys/status/934...
    mcbroken.com/
    www.youtube.com/watch?v=SrDEt...
    www.mirror.co.uk/news/us-news...
    www.wired.com/story/they-hack...
    www.npr.org/sections/thesalt/...
    people.com/food/mcdonalds-fra...
    kytch.com/landing
    www.mashed.com/135144/the-rea...
    facebook.com/Chickfila.Mo...
    www.pinterest.co.uk/pin/73852...
    www.franchisedirect.com/foodf...
    www.fastfoodmenuprices.com/mc...
    www.ftc.gov/tips-advice/compe...
    uk.practicallaw.thomsonreuter...
    www.youtube.com/watch?v=KimFm...
    www.law.cornell.edu/uscode/te...
    en.wikipedia.org/wiki/Motor_V...
    en.wikipedia.org/wiki/Electro...
    static-pt.com/modelManual/TAF...
    www.repair.org/stand-up

8Spikey
8Spikey

I remember when my son and I walked into a McDonald's and they said that only the ice cream machine was working. We looked at each other and wondered if we were in an alternate dimension.

Vor 4 Monate
David James Magtibay
David James Magtibay

Ice cream machines are only broken in America, or at least ice cream machines are never broken in our country

Vor Tag
62 Main Street Newark NJ
62 Main Street Newark NJ

@KnightSeeker tf are your standards

Vor 5 Tage
Hitoshi Shinsou
Hitoshi Shinsou

@koko6504 idk. I wish I was in that universe though ✨😃🔪😂

Vor 20 Tage
R. A Y
R. A Y

@Matthew Young shazaam😉

Vor 23 Tage
8Spikey
8Spikey

@NATURE FEATURES Why submit at all? Wouldn't you prefer to be free?

Vor Monat
Frizzy KiKi
Frizzy KiKi

The McDonald's I worked at would have the machine do a heat clean once a week in the morning. For some reason we were told to tell people the machine was broken even though it was just stuff off for cleaning. I have no idea why because I'm sure I would have been yelled at less if I could have just said it was being cleaned 🤦‍♀️ the real conspiracy is that McDonald's just hates their staff

Vor Monat
Nathaniel Weller
Nathaniel Weller

@Godless Death I guess it probably depends on what the owners say but the ones who own the stores I have worked for say once a week. I've cleaned a decent amount of the parts for the machine before I just haven't ever actually seen anyone disassemble or reassemble said parts so that's really the part I don't know.

Vor 5 Tage
Godless Death
Godless Death

@Nathaniel Weller Depends on the store. I'm the one who cleans the machines at my store and its once every 2 weeks. It's not hard to clean them but takes a couple hours.

Vor 6 Tage
Nathaniel Weller
Nathaniel Weller

@Godless Death the machine should enter heat mode every night on it's own and it's supposed to be taken apart and cleaned once a week i'm trying to learn how to clean one myself so I know how to do it.

Vor 8 Tage
Frizzy KiKi
Frizzy KiKi

@Godless Death you are right. It was the full clean I meant. We did it once a week and heat clean every night. I confused them I wasn't the maintenance person I was just there every morning it was being done.

Vor 8 Tage
Godless Death
Godless Death

once a week!? it should be doing a heat clean once a day and being fully taken apart and cleaned every 2 weeks

Vor 8 Tage
Kitkat Bug1
Kitkat Bug1

being a McDonald's employee my particular store, run by people who own 15 stores, are actually suing the company who provides the machine because of people thinking stuff like "it's broken on purpose", we don't want it to be. why would we want customers to cus us out and yell at us? the providers are milking us for money and having us take the brunt of the public's displeasure

Vor Monat
Nathaniel Weller
Nathaniel Weller

@Jonkea The Gamer yes but keep in mind the company and more accurately the franchisees have to pay money each time they call a mechanic out to LOOK at the ice cream machine and more to fix it when it is broken.

Vor 27 Tage
Jonkea The Gamer
Jonkea The Gamer

The title is referring to the company, not the employees

Vor 28 Tage
Liam Najor
Liam Najor

I mean...it is...Tyler made a flawed machine with the full intent of generating a repair racket.

Vor Monat
BlakFoxxMuzik
BlakFoxxMuzik

As a current employee, I can say that it's not ALWAYS broken. Sometimes the machine overheats and a mechanic has to come out, but it's not as bad as we tend to make it. And *trust me*, we want it to work as much as you do (because we can have free ice cream and other food)

Vor 3 Monate
garry howes
garry howes

As a current employee I agree. Last time I tried to use the icecream machine I didn't notice it was doing the automatic heat clean thing and ended up with icecream as hot as oil (no exaggeration) all over my hand. Now I have the story of how I burnt myself with icecream.

Vor 6 Tage
Nathaniel Weller
Nathaniel Weller

I feel that pain I've been an employee at McDonalds for 3 years the amount of times I hear someone ask me if the machine is up on a daily basis is more than a little annoying especially since 9/10 times it isn't broken. You heard me right folks most of the time the ice cream machine isn't broken. My first store whenever it was broken it would take 2-3 weeks for the mechanic to come out to fix it. Our owners aren't happy about that but not just because it's that restaurant specifically but all the ones they own. I also feel the whole we want the ice cream machine to work just as much as the customers thing because i love me some milkshakes, but I think a lot of people don't realize that the ice cream machine uses the same stuff that cars use to keep it cold and just like cars when the machine uses too much of it; it runs out. As MatPat said in his video there are certain things that can only be done by the company that produces our machines because believe it or not plenty of ice cream machines McDonalds uses they don't actually own. That plays into the whole having to call a mechanic out to fix it and it taking 2-3 weeks for the mechanic to actually come out thing. There are also times where the machine has to be taken offline for cleaning and that can take several hours otherwise if we didn't do it our shakes, flurries, cones, and sundaes would be just like Sonic's blasts. Granted there are times and restaurants that will take their machines down on purpose just so they don't have to sell ice cream, but not a whole lot of stores do that and it's usually only during the last few hours of that store's operation. Otherwise if we say the ice cream machine is down it's because it is ACTUALLY down for one reason or another. Whether or not it's done on purpose it's a different topic entirely that's open for debate but if it is done on purpose it isn't McDonalds doing but Taylor's.

Vor 27 Tage
BlakFoxxMuzik
BlakFoxxMuzik

@Haidyn I can answer any question you like to the best of my ability in regards to McDonald's

Vor Monat
BlakFoxxMuzik
BlakFoxxMuzik

@Haidyn I did lol. I'm literally telling you the truth. I don't care about whatever contract. I would argue with my boss because I wanted the machine fixed before the Oreo shamrock McFlurry so I could try it out

Vor Monat
Haidyn
Haidyn

@BlakFoxxMuzik must be a pretty in depth contract to have you not say anything about it 🤔

Vor Monat
Zellec
Zellec

Imagine going to McDonalds and when the dude says the ice cream machine is broken saying “yeah, I know why!” And explaining this whole video.

Vor 3 Monate
Esha G
Esha G

I promise if you do that to me at the maccies I work at, I’ll love you for it lol, I adore food theory and the other channels Matpat is a part of

Vor 19 Tage
Justaspy
Justaspy

The fact this is even a video in the first place goes to show how many people never got their icecream

Vor Monat
Mirit Skeen
Mirit Skeen

Im usually a bigger fan of GT and FT but these real-world theories are quickly becoming some of my favs, Love learning abt things I can use in my real life and sound smart using!

Vor 4 Monate
Dao_of_potato
Dao_of_potato

I mean, as long as you don't like NFTs...

Vor 4 Monate
JellyBeanGamer
JellyBeanGamer

What do you mean? Can you not use the knowledge of a fictional character in a game franchise trapped in a pizzaplex with similar features as a kid who died years ago being a robot or fazgoo clone in your life? Psshhh, that’s a bunch of crap.

Vor 4 Monate
Fiona Pang
Fiona Pang

I used to like them more than they become more lore stuff 😅 So noe food theory is my favourite as well as THE SCIENCE behind. Its mt source of fun learning lol

Vor 4 Monate
Jitesh Ramakrishnan
Jitesh Ramakrishnan

We have two FTs tho

Vor 4 Monate
Kaitlyn :3
Kaitlyn :3

I asked someone who works at McDonald’s why the ice cream machine never works, and he said that if the machine is just very very slightly dirty it’ll shut itself off until it’s perfectly clean. So they have to tell customers a lot that the ice cream machine is down again so they can clean it for the 100th time that day

Vor Monat
Antoni Antek
Antoni Antek

im suprised there are still theories about food, keep going! lets see how much theories about food can be created! i belive in you mat!

Vor 3 Monate
NS777
NS777

As a Canadian, I can say that I’ve never once seen a broken McDonald’s ice cream machine.

Vor 28 Tage
Kookeh
Kookeh

I love when they say "I'm sorry the ice cream machine is broken/down/under going maintenance/ect" and not even 5 minutes later a friend of theirs or an employee will walk out with a cone, mc flurry, or a sundae like "broke? ha! nah we just don't want to clean it"

Vor 3 Monate
Siobhan-Rae Kewley
Siobhan-Rae Kewley

would you for less than a living wage?

Vor Monat
Synne Bergan
Synne Bergan

i live in norway and i've honestly never encountered a "broken" ice cream machine at mcdonalds, the closest i've gotten is once at burger king

Vor 4 Monate
bog
bog

same in canada

Vor Monat
Theo
Theo

same happened to me here in turkey

Vor Monat
Georgie
Georgie

In australia i’ve never had a broken ice cream machine but i’ve seen a lot of broken frozen coke machines in my time

Vor Monat
bacon boy
bacon boy

Same for germany

Vor 2 Monate
Hello Goodbye
Hello Goodbye

I think it’s just a us problem lol

Vor 2 Monate
Robert Nap Jr.
Robert Nap Jr.

I always hear people complaining about McDonalds ice cream machines breaking, but I have only been told it was broken once

Vor 3 Monate
Godless Death
Godless Death

I work at McDonalds and most of the time when the machine is "broken" its actually not. It's just easier to tell people that than explain what's really happening. The machine has a hopper which freezes the ice cream and it only holds about 10 ice creams worth. The reason it "breaks" is when a lot of ice cream gets ordered. The machine is filled with liquid at the top which needs time to freeze once it enters the hopper. It only takes about 5 mins to freeze more. So if you ever get told its not working ask if it will be running again soon and they will likely tell you yes then you can just wait 5 mins and try ordering again.

Vor 8 Tage
SuperRelic 64
SuperRelic 64

As someone who worked at McDonald's for a few months, the first question I always asked the manager before I even clocked in was if the machine was working. I'd say the one I worked at had it working about 45% of the time from the months of June to late November. Glad someone explained better why that's the case.

Vor 3 Monate
Denzel Delaney
Denzel Delaney

I remember one hot summer years ago, I went to get a simple cone and the guy said it was broken so I settled for a Sprite, then a mother with her 2 toddlers asked for the same thing RIGHT AFTER me and they got theirs no problem, including the mother. Needless to say I was a bit salty about it

Vor 2 Monate
Louis Rossmann
Louis Rossmann

What's most interesting to me is how this slowly creeped in. 50 years ago we were a culture that took such pride in repairing what we owned, having the freedom to repair what we own, extending the natural life of our own property. It's not like someone flipped a switch and then magically, everything from cameras to medical equipment to agricultural devices and consumer electronics were all unfixable. It was a slow creep over time to the point that most people didn't even notice until past decade. Thank you for going over this that more people have an idea what is happening, so that hopefully we can reverse it together!

Vor 4 Monate
Westrim
Westrim

That's recency bias. The struggle for right to repair has been going on about as long as civilization. There's documentation about guilds in Roman times insisting that only they be allowed to repair the things they built. There are contracts from the water wheel driven looms days that forbade anyone but the manufacturer from servicing parts of it (and then records of the resultant injuries/fatalities when owners both refused to ignore the contract or shut down a dangerously compromised loom). This has been going on forever. Parts are just more complicated now, and there are more of them.

Vor 3 Tage
Robert Coffey
Robert Coffey

It is always, always about the creeping expansion of corporate greed. With the introduction of electronics into every facet of our lives, corporations have been given free reign to lock everything down in ways that the consumer isn't readily able to circumvent on their own. So it's definitely a "because they can" and "because money" situation.

Vor Monat
Joey Cameron
Joey Cameron

And this applies to the McD's ice cream machines as well. When I worked for the clown in the mid 90's, we took those machines apart every night to clean them and inspect the inner parts and had calendars for when we would replace the scrapers and always had bags and bags of the o-rings to replace whenever needed. And at that time the ice cream and shake machines were 2 separate machines. And if for some reason they weren't working, the first step was for an employee that knows how to tear the machine down to do exactly that to try to diagnose the problem. Usually just an assembly error. During my second tour with the Clown in the mid 00's was when I learned of the new Taylor machines. And while ours were not down very often, I was surprised that when it did go down, the manager said we HAVE to call Taylor and that we were not allowed to take it apart. Even though, underneath it is basically the same machine, just now computerized.

Vor 3 Monate
Sameenoobgaming
Sameenoobgaming

@ArtistAnthony thanks mr obvious

Vor 3 Monate
ArtistAnthony
ArtistAnthony

@Sameenoobgaming It's a bot, not a real person.

Vor 3 Monate
Cass
Cass

Wow! This is such an interesting video. Had no idea about any of this but it makes so much sense. I officially cannot go to a McDonald's now without thinking about this channel thanks to you and your amazing team!

Vor Monat
Father Freddie
Father Freddie

The Food Theorists make documentaries on random topics so interesting. Appreciate the hard work 🤔 ❤️

Vor 2 Monate
Licinius Varrus
Licinius Varrus

In the couple of years I worked at a McD's in the US, I quickly realized that the unreliable ice cream machine is a sham.

Vor Monat
Fat Cat Shorts
Fat Cat Shorts

Food Theory: Does a drink taste different depending on what you drink it from (plastic glass metal etc)

Vor Monat
Csala Bálint
Csala Bálint

When I was working at mcdonalds, I once had the question of "Why am I even working here for slightly over minimum wage, when they could easily create a machine that pumps out burgers flawlessly without ever dropping one", then the next second when one of the cashiers told a guest that the ice cream machine is broken, I came to the sudden realization that "Oh yeah, it'd just be broken all the timr"

Vor 4 Monate
keeganshigh
keeganshigh

A pompous McDonald's worker?

Vor 20 Tage
Champion of the Dark Soul
Champion of the Dark Soul

@WackoMcGoose a kids show is not a good example of automation.

Vor 25 Tage
Jakub Toman
Jakub Toman

@Csala Bálint I can't find it too. All I found is fryer automation from 2019 and "vending machine" from 2016. I have my info from people who work for McD on a regional scale.

Vor 2 Monate
Csala Bálint
Csala Bálint

@Jakub Toman Source? I searched for it, but only found automated drive thrus and kiosks

Vor 2 Monate
Jakub Toman
Jakub Toman

I'm sorry to inform you fully automated McDonald's is a thing now and it works flawlessly. Ok, not fully automated. One person is still needed for fetching the trays.

Vor 2 Monate
ShinobiSora
ShinobiSora

I always hear about the ice cream machines being broken, but I've never experienced it. I also rarely get ice cream at McDonalds so that's probably why. And if I do it's in the middle of the day. I think I remember Sonic's ice cream machine being broken once. I think it was also late and it was once.

Vor 2 Monate
Dez H
Dez H

I always thought they were just lying. I wanted a frappe from McDonalds one day, but the person in the drive-thru said the machine wasn't working. So I went home, and ordered one on Uber Eats a few minutes later, and had my frappe no problem. Though it is way too expensive.

Vor 9 Tage
Jasper
Jasper

When I worked at mcdonalds in high school, our ice cream machine was almost never down, then again my store didn't have this specific ice cream machine

Vor 3 Monate
Charlie
Charlie

I heard from my friend who works at McDonald's that making certain ice creams was too difficult so all the workers decided to say the ice cream machine was broken lol.

Vor 2 Monate
Just Some Guy without a Mustache
Just Some Guy without a Mustache

I always thought McDonald’s always has their ice cream machine broken, because it was never working in the first place.

Vor 4 Monate
ArtistAnthony
ArtistAnthony

@xXSlayerOfSoupXx That happens alot, not just here on YT.

Vor 3 Monate
Miles Prower
Miles Prower

The workers don't want to clean them

Vor 4 Monate
Amy Tattersfield
Amy Tattersfield

I Never Had A Problem With The Ice Cream I'm Not Happy Some People Have Had A Problem.

Vor 4 Monate
MarcosQ24
MarcosQ24

One of your best, most important food theories. Great work!

Vor 3 Monate
Arthur Fleck
Arthur Fleck

I've heard this before but pat will always be the master explainer

Vor 2 Monate
derchesten
derchesten

The only time I've ever encountered a broken ice cream machine was in a local roasted chicken joint. McDonald's I've cream machines were the most reliable thing I've encountered in my life

Vor 3 Monate
supersmex
supersmex

I don't even eat McDonald's (unless I've broken my sobriety and crave Garbage) but these are always fascinating

Vor 3 Monate
Yoshilover
Yoshilover

New Food Theory: How many breadsticks can you order from Olive Garden before they run out?

Vor 4 Monate
Ro L
Ro L

@Katie Taylor the question was how many can one person or even one party order before running out , considering we don’t take parties much larger than 40 ppl on RARE pre planned occasion even if 40 ppl all ate 10 bread sticks , that’s only 400 sticks and we have way more then that , we tray up about 20 sticks a tray and can cook 5 trays at one time. So 100 can be made in the span of about 5 minutes. Trust me we have a very deep supply of breadsticks that are enough to last an entire week. It’s not really too possible to tap the supply of an entire olive gardens bread sticks.

Vor 4 Tage
Katie Taylor
Katie Taylor

that varies between restaurants due to how much space they have and how many customers they've had in a given period. but I worked at a fazolis (fast food pasta, we also had breadsticks) next to an olive garden that did run out of breadsticks once. they came over and bought a ton of breadsticks from us to tide them over for their dinner rush.

Vor 4 Tage
hassunkhan
hassunkhan

they actually have a portal to the breadstick dimension. they harvest the breadsticks off the vines everytime you order so you constantly get something fresh ❤️

Vor 24 Tage
Ro L
Ro L

Bro there’s a job called bread in the schedule someone sits there all day preparing bread. One single person can’t eat more then 20 breadsticks at the most and each batch is around 100 so we wouldn’t easily run out of bread unless you had many many large reserved 30 person parties who each ate 10-15 sticks , I just had 2 26 people parties last night and they didn’t even dent a single batch

Vor Monat
Ro L
Ro L

@MrKINSM you’re missing the point and telling me something I obviously know. Even the hungriest man or table of men couldn’t deny our supply we have boxes and boxes of yes premade breadsticks by the 1000s

Vor 3 Monate
CopperK-9
CopperK-9

A friend of mine used to work at a McDonald's and they always said that the machine cleans itself and they can't stop the cleaning cycle. So they always say it's "broken" because that's easier to say than "it's cleaning itself and we can't turn it off or stop it."

Vor Monat
Baris Korkmaz
Baris Korkmaz

I've seen a lot of videos about the ice cream machines being broken in McDonald's. But, in the Netherlands it's actually never broken. I can always get ice cream 😂

Vor Monat
Sined Dd Mk
Sined Dd Mk

This is a very very good video. I want to say it is the best you made, but I havent seen it all yet. It is just super interesting and informative

Vor 3 Monate
Lord Of Chaos Inc.
Lord Of Chaos Inc.

I'm watching from Germany and there was definitely a period when they were all broken that is more than 14% in the range of actually remarkable. That was many years before the discussion came up in the US though and IDK how they stand today. There might also be a difference if you're on a large airport or at the countryside.

Vor Monat
Carter Thiel
Carter Thiel

Its awesome to see Right To Repair becoming a mainstream issue. The fact that people are actually against it is mind boggling

Vor 4 Monate
Carter Thiel
Carter Thiel

@ArtistAnthony there is actually a really great explainer that Linus Tech Tips did yesterday where a single person with minimal previous knowledge created a script that wipes bots from comment sections. YT could do something if they really cared, it wouldnt be perfect, but it would be much better than it is currently

Vor 3 Monate
Carter Thiel
Carter Thiel

@Grabble please dont make this issue partisan, because its not. Right To Repair laws have been facing issues from both sides for the better part of a decade.

Vor 4 Monate
Carter Thiel
Carter Thiel

@Roland Swift really? how does RTR eliminate jobs? the only difference is that it encourages local family owned business, which puts pressure on the corporate repair monopoly. If you can explain the logic behind job loss that would be appreciated. its also fact at this point that as long as you take a look at reviews, the local repair place will out perform 1st party, unless its because of the artificial lack of parts which RTR is solving

Vor 4 Monate
Roland Swift
Roland Swift

what it comes down to is 1) it will eliminate job opportunities leading to an increase in unemployment amongst people with little to no other marketable skills 2) it can cause issues with accountability where they can't sue larger corporations with deeper pockets when they crash after they or a smaller mechanic forgets to rotate the tires or things like that

Vor 4 Monate
unlegndary
unlegndary

You know, the ice cream machines actually work where I live, I always wondered why people said they were broken all the time, literally any McDonald's I go to has a working ice cream machine, I live in the USA too so does that have to do with anything?

Vor 16 Tage
THGAwesome
THGAwesome

2:11 McDonald's in India has no beef as its illegal, they instead has the Mac maharaja

Vor 3 Monate
justin craig
justin craig

This is so interesting , bravo matpat! 👍

Vor Monat
N56
N56

Johhny Harris made a incredible video on this and I definitely recommend it

Vor 3 Monate
Ian Studios
Ian Studios

True story: I used to work at a McDonald's and almost *everything* broke except the ice cream machine,the only time it "broke" was when one poor soul put milk in the machine instead of the ice cream mix It took a few hours to clean it out but after that it was fine

Vor 4 Monate
Avalon Page
Avalon Page

do you live in my down, lol

Vor 4 Monate
Uprising
Uprising

one of my co-workers does that on purpose sometimes when it’s overwhelmingly busy. i’m surprised he hasn’t gotten fired yet

Vor 4 Monate
Matthew Wilkins
Matthew Wilkins

Same! Here in Australia it's exactly the same. We had our own maintenance guy fix the machine

Vor 4 Monate
BabyteaddS
BabyteaddS

To be honest I’ve never had someone tell me the ice cream machine was broken

Vor 3 Monate
Seth Ali
Seth Ali

My work also uses the C602. Funnily enough, it's actually the shake side of the machine that currently isn't working. One of the staff members dropped and broke a part while cleaning it, and so now we have to wait for a part to be shipped from America. I live in Australia. It takes a while for stuff to arrive over here 😅

Vor 3 Monate
Satsujin-Sha The witch KingofWolfs.
Satsujin-Sha The witch KingofWolfs.

There's one MacDonalds where I live in England (that I know of, obviously there could be more in town that I haven't seen) and it's ice cream machine is basically always working. Knock on wood

Vor 3 Monate
Darth Vader
Darth Vader

I live in India and I've honestly never encountered a 'broken' McDonald's ice cream machine near my locality I guess Mcdonalds uses a different ice cream machine here in India

Vor 3 Monate
ur boi uncle JOE
ur boi uncle JOE

I’ve worked at a McDonalds for about 7 months now and I can confirm that it’s usually just because new mix got put in the machine and it’s still just ice cream soup. I’ve seen people try to serve the super liquidy stuff in shakes and people get pretty mad about it. It’s just easier to explain that it’s broken rather than not ready yet.

Vor 4 Monate
Thaias
Thaias

I feel like I read this before...

Vor 4 Monate
STschannel T
STschannel T

@Some Random Name mc milk shake brings all the boys to the yard 😉

Vor 4 Monate
on space
on space

There was a time when my uncle and I went to McDonalds to get some ice cream but they said there was no ice cream. So we just ordered meals. But when we went up to pay we saw a woman getting her food. But one of the food was ICE CREAM

Vor Monat
Rori Macias
Rori Macias

I had a friend who got hired at a McDonald's in the last half of our senior year of high school. She quit after a month but told our friend group after her second shift that they were telling people the machine was broken just so they didn't have to clean it. She advised never ordering ice cream because even when it "wasn't broken" it wasn't cleaned.

Vor 5 Tage
Jamella
Jamella

I work at McDonald’s and I must say the machine is never broken, it’s just doing it’s daily cleaning process. But for some reason we are told by managers to tell customers that it is broken instead of saying that it’s being cleaned. I mean, I’m sure customers would be more understanding if we jus told them the machine was being cleaned😫🤣

Vor 5 Tage
Leena A.
Leena A.

I thought this would be a fun light-hearted video and now I'm in the middle of corporate tea. I love it.

Vor 2 Monate
Emma Castle
Emma Castle

Most of the time ours is “broken” it’s in heat mode and the customers understand “broken” better than it being in heat mode.

Vor 4 Monate
Jacob Shrum
Jacob Shrum

Gotta love customers. I work grocery, and I just put in the code that rounds up to the next dollar before the customer notices because we are in a coin shortage atm, and too many of them complain if I tell them I don't have any coins but the money will be taken off of their next order when they put in their customer ID. They waste my time by asking for a manager expecting to get something we can't give to them which only exacerbates the line and makes more irritable customers as a result.

Vor 4 Monate
Majin Ally
Majin Ally

@pete lee bc they still don’t get it

Vor 4 Monate
Majin Ally
Majin Ally

@Jojo Joe is this a joke?

Vor 4 Monate
James Michael
James Michael

@Deadly Cupid I don’t believe everything he says you know, I’m not some blind puppet, I like these videos because they teach you to look at things in a different way and consider different prices of evidence that normally get left by the wayside. These theories are fun, entertaining, and you shouldn’t need much more of a reason to decide to watch them. If you are here in the comments then either you fell for the clickbait or you like Matt’s stuff.

Vor 4 Monate
Landon The DM
Landon The DM

Across the places in the US and Canada I've got McDonald's ice cream from in 30 years, the ice cream machine has never once been "broken". It has occasionally "just been cleaned and shut off" in the late evening but never broken

Vor Monat
Roku_shiv
Roku_shiv

Here in India, I've worked in few outlets In Delhi and Jaipur where Ice cream sections were built in a separate section and none of the machine had Taylor branding on them. we're using local suppliers. Never had any breakdown, even during peak hours.

Vor Monat
bob7872
bob7872

Interesting. TEAC does the same thing. I got a disc duplicator from Heartland America years ago. Bargain, right? Yeah, until I had to replace one of the drives. They force you to send it to them to repair because the machine requires parts that are only compatible with their products. I ended up not getting it repaired, because it wasn't worth it. Later I got a Microboards brand one, and now if a drive goes bad, I can buy a generic one and replace it myself. BTW I haven't eaten at McDonald's in years, and I don't remember the last time I had their ice cream.

Vor 3 Monate
der sebbl
der sebbl

I doubt McDonalds tastes the same everywhere. They surely adapt to fit local tastes. (for example not being overly sweet when outside the US)

Vor 2 Monate
M'lady
M'lady

Right to repair is really, really important, especially when big companies like Apple are notoriously bad at fixing their own products, but your local small repair shop downtown which is a jack-of-all-trades can not only do it faster and cheaper more often than not, they may also treat you less like an idiot and more like an actual human being.

Vor 4 Monate
anonemusly
anonemusly

LOL all I hear is this right to repair BS. the machines McD uses cannot be repaired by just anyone, your average McD employee cannot "fix" it outside of the normal cleaning procedures the machine needs daily and bi-weekly. There is alot of tech in these machines that can fail, from something as simple as a sensor to something more elaborate like replacing a compressor. same with anything that needs repair you need someone who is trained to do that work. you wouldnt have your out of work bum neighbor who is a self proclaimed handy man come over and put a new roof on your house. you wouldnt fix your own refrigerator or air conditioner. so dont expect any McD employee to "REPAIR" these machines outside of the basic cleaning procedures it needs for daily operations. its not just the ice cream machines either. all the equipment needs repair sooner or later. thats why the company who makes it provides technicians because they have the knowledge on how and what to repair. same reason you take your car to a mechanic to get it fixed, because thats what they were trained for. bottom line is: right to repair is useless if you have no idea HOW to repair it. this only applies to you people who want someone other than apple to fix your precious iphone that you broke. if it wasnt for that, none of this right to repair nonsense would be an issue these days.

Vor 3 Monate
Jacob Shrum
Jacob Shrum

@Shiny Delcatty Wouldn't stuff like that be illegal under right to repair? That still makes it so that only the provider can fix the device.

Vor 4 Monate
Rae Rohan
Rae Rohan

@J M Yeah, I know the video. Both iPhones were purchased brand-new from an Apple store, so there was no chance of them already being broken or being fake copies. He confirmed both phones were functional before swapping parts. Then he swapped parts from phone A to phone B and it bugged out. Switched the parts again and the phone suddenly went back to being fully functional

Vor 4 Monate
J M
J M

@Jannik Heidemann unfortunately, this is a real thing, it even can happen if you swap parts from the same type of phone There is a video on YouTube of someone taking two of the same phone, opening them up and swapping a few pieces and it bugging out saying it didn't recognize anything

Vor 4 Monate
Izuku Midoriya
Izuku Midoriya

It's not always broken, sometime we just don't have the sundae mix for it, so we just say that it's broken for easiness.

Vor Tag
Loo La
Loo La

I remember years ago the machine would never be broken… good old days…

Vor 2 Monate
The Country Chemist
The Country Chemist

I remember seeing the Johnny Harris video on this. Good stuff. Glad more people are talking about it. Highly recommend his video.

Vor 3 Monate
Zachery
Zachery

It's pretty crazy that the best tools we seem to use to fight abuse of monopolies is to prevent a monopoly rather than regulate that amount people can charge for a product or service.

Vor 3 Monate
Emmett Ilnicki
Emmett Ilnicki

Once again, Matpat has come through with another reason to not take notice of the Golden Arches as you drive past all the fast food places on your way to your grandparents house. P.S can you do an episode on brain freezes, in the spirit of the ice cream machine and the cold weather

Vor 4 Monate
pokemon sword and shield has the best gym leaders
pokemon sword and shield has the best gym leaders

Why is there 2 pron bots here Edit: nvm there’s like 5

Vor 4 Monate
Roger Szmodis
Roger Szmodis

I must get pretty lucky. I haven’t run into a broken machine when I wanted ice cream in years. Also I worked at McDonald’s for 2 years and I never saw a Taylor tech working on the machine. It was always a local company that sent someone out when it was needed. Different in Canada maybe?

Vor 20 Tage
Sir. Grumpy Pawson
Sir. Grumpy Pawson

Yes, im guessing better regulation or Taylor's unwillingness to operate in that much sparser of a country. They are able to make machines that dont break down every other day.

Vor 20 Tage
pheme
pheme

i would like to say i work at mcdonald’s currently out ice cream machine is always working and we don’t usually have trouble with it. so it’s either really broken or the restaurant doesn’t have enough people to be running back and forth making ice cream and do other things as well

Vor 3 Monate
David Nitchman
David Nitchman

Our ice cream machine always works at my McDonald’s. But when I am short staffed and already covering the positions of 3 people I just don’t have the time to make ice cream for every order, so I just tell the customers that it’s down for cleaning.

Vor Monat
Ballistic Mallard
Ballistic Mallard

The McDonald’s where I used to work never had our machine broken, it was the coke machine that kept breaking lol

Vor 3 Monate
The Dragon Champion
The Dragon Champion

As a previous employee of McD's, there is a FEW ways to "fix" some of the errors. When the machine has a heat cycle error all you had to do to fix it is just turn it off and back on after being turned off for 20 seconds. ALSO SCREW THE FUDGE PUMPS! THEY ARE THE WORST

Vor 4 Monate
BRE undercover
BRE undercover

THEY ARE ALWAYS EMPTY

Vor 3 Monate
Ashe Douglas
Ashe Douglas

Omg the fudge pumps are terrible 😭

Vor 3 Monate
Steven Kramer
Steven Kramer

@Timeland I understand there are treatments for that nowadays

Vor 3 Monate
Lazy Triux
Lazy Triux

I also hate the fudge pumps the caramel works the the fudge you have to use your strength to yank it up

Vor 3 Monate
Yetunde Adeyemi
Yetunde Adeyemi

What's a fudge pump

Vor 3 Monate
supernova743
supernova743

When dealing with dairy you really need to keep all the nooks and crannies of the machines clean. Gaps in those seals are food illness lawsuits waiting to happen. However most the the reasons the machines are down is due to minor issues which could be resolved by staff.

Vor 14 Tage
EriTastic
EriTastic

Weird though, since all the McDonald's I have ever been to had working ice machines. I always get a mcsundae with free chopped peanuts

Vor 12 Tage
Odhrain_h
Odhrain_h

I currently work at McDonald’s in the UK and our ice cream machine still works it just over heats very quickly because how much we use it

Vor 2 Monate
Shurikenmo o.0
Shurikenmo o.0

I’ve never seen a broken machine, just machines who run out of milk and had to wait to for it to cool

Vor 3 Monate
Marijn Peppelman
Marijn Peppelman

You're forgetting one important detail on the repair service stuff Mat: McD does not pay Taylor, the franchisee does. Enforcing the use of Ice-cream machines with frequent breakdowns costs McD corporate literally nothing, but brings their partner Taylor more revenue.

Vor 4 Monate
vioaDi :D
vioaDi :D

@Chris Bowe Johny Harris made a video about McD broken ice cream machine. Here is the link: https://www.youtube.com/watch?v=SrDEtSlqJC4

Vor 4 Monate
R3 Bones 🇵🇭
R3 Bones 🇵🇭

@SniperBear 13 ik

Vor 4 Monate
Liv
Liv

Just me or the ice cream machine always works 😂

Vor Monat
The Nerdy Gamer!!!
The Nerdy Gamer!!!

I live in Australia and I have never had a broken soft serve icecream machine but the frozen coke machine is always broken

Vor 3 Monate
mageius
mageius

you know there is an hour-long video from last year that discusses this topic and breaks down a lot more. So yeah good on you for at least passing along the basic info to people.

Vor 3 Monate
nxfelibata baka-kun
nxfelibata baka-kun

Before I even watch the video I can already tell it’s going to be because McDonald’s wants you to come for the soft serve (which isn’t expensive ), but then when the machine is broken you buy something else on the menu that costs more.

Vor Monat
Ander _101
Ander _101

I never understood the joke of “McDonald’s ice cream machines always broken” cause whenever I asked for it I never experienced that so 👀

Vor 4 Monate
GwynGwyn _
GwynGwyn _

Same

Vor 4 Monate
Miriam Vasquez
Miriam Vasquez

You must be lucky

Vor 4 Monate
Devin Nall
Devin Nall

I mean since it's only between 10-40% of ice cream machines that are ever broken statistically speaking there's a pretty large amount of people that have never experienced that problem

Vor 4 Monate
Lane Robertson
Lane Robertson

Same here. I've always gotten the ice cream I asked for when I've been at McDonald's.

Vor 4 Monate
CosmicBrickFilms
CosmicBrickFilms

@Jexusli where I live I can never get ice cream from McDonald’s smh

Vor 4 Monate
Federico Cresci
Federico Cresci

the place where I worked had two of these, the machine is complicated for untrained personal, most of the problems are caused by employees. Also, if you cut the power it iniciates the 4hr sterilizing cycle.

Vor 3 Monate
Microwave Helicopter
Microwave Helicopter

Mcdonalds employee: *walks into mcdonalds* Engineer: Hey the ice cream machine is fixed! Employee: Cool. *aggressive metal pipe noises*

Vor 3 Monate
『{ kucha 🌿}抹茶🍵』
『{ kucha 🌿}抹茶🍵』

I’m proud to say that the ice cream machine has only EVER broken ONCE in my nine years that I lived in my city

Vor Monat
Flame-Anarchist
Flame-Anarchist

McDo is going to be the staple of Food Theory, it will always come back

Vor 3 Monate
TheCreepypro
TheCreepypro

the idea that this somehow makes them more money than having an operating machine that is always selling ice cream is crazy to me

Vor 4 Monate
Joshua Satterwhite
Joshua Satterwhite

@CaTastrophy427 McDonald’s OWNS the repair company so it’s at 0 loss to them. Also franchise owners have to pay out of pocket for repairs 💀

Vor 2 Monate
Vendetta
Vendetta

@Isaias C That is sad, small francise owners can't serve kids icecream because because of Wallstreet.

Vor 3 Monate
Jon Hunt
Jon Hunt

@Téyah lovge .80p is $1.38 cad.

Vor 3 Monate
Your_average_random_guy_YT
Your_average_random_guy_YT

Wouldn't they make more?

Vor 3 Monate
Z3e
Z3e

@CaTastrophy427 comes out of the profit so technically yes but also no. Because we'd make that money back in hours

Vor 3 Monate
Josh Erickson
Josh Erickson

I used to work at a McDonald’s, and 90% of the time of the ice cream machine was “broken” it would be because it was being cleaned and sanitized, not broken, or I just really didn’t want to make someone some ice cream. That’s it.

Vor 3 Monate
SprigSlashVital
SprigSlashVital

I love living in Sweden where the ice cream machine is never broken

Vor 11 Tage
Rainy City
Rainy City

I've only ever seen a working ice cream machine at McDonald's 3 times and I've been there so many times.

Vor 3 Monate
ÎŽĀNĀGÎ
ÎŽĀNĀGÎ

Never experienced this. Philippines or Middle East, the Ice Cream was a staple. It went good with fries because I could dip mine in ice cream all day and be satisfied with it.

Vor 10 Tage
Wubbed
Wubbed

I still can't believe how successful this channel is, congrats Mat, and everyone else working on this! :)

Vor 4 Monate
The Hat Thief
The Hat Thief

I am a living LEGEND. I have never seen the machine be broken.

Vor 3 Monate
SuperMarioAdamYT
SuperMarioAdamYT

The McDonalds I go to, most actually fully functioning perfectly, I literally got ice cream there last month. I guess I'm just the lucky soul.

Vor 20 Tage
White Dream 9934
White Dream 9934

Believe me or not. Our ice cream machines are always fixed! I just ate a mcflurry with my burger yesteray after 5 months

Vor 23 Tage
lol idk
lol idk

i work at a very small ice cream shop with the same ice cream machine, i don’t know very much about cleaning it but i do know that all we have to do all day is to refill it with some ice cream mix.

Vor Monat
Awesomenesss
Awesomenesss

To be honest, I have almost never encountered a McDonald’s without a broken ice cream machine

Vor 4 Monate
Alexander Mankhaev
Alexander Mankhaev

Same

Vor 4 Monate
Awesomenesss
Awesomenesss

@Dawn well I have 530 people who saw it

Vor 4 Monate
Dawn
Dawn

@Awesomenesss that is fine, no need to feel guilty over writing a sentence wrong

Vor 4 Monate
Awesomenesss
Awesomenesss

I feel super guilty, I mistyped. I meant to say with

Vor 4 Monate
Angelsfromtheskies
Angelsfromtheskies

@Ashe No actually they are not guaranteed in fact as I am writing this 2 of the 3 Mc Donald's in my town have broken Ice cream machines. They do have a lower chance though

Vor 4 Monate
DinoGoof Hybrid Hero
DinoGoof Hybrid Hero

The weird thing is every time I went to my McDonalds to get a McFlurry the machine was never broken O-o

Vor 3 Monate
Howdy
Howdy

The reason they’re always broken is because of 2 reasons. I worked there so I know. 1 it’s actually broken, which actually is not the case most times but our icecream machine did break once, they’re hard to clean. Or 2 it’s being cleaned so it’s out of operation so it’s easier to just say it’s not working or broken so people don’t complain so much

Vor 3 Monate
Scottish Gonk
Scottish Gonk

I just remember my parents saying its because the ice-cream machine was too hard to clean.

Vor Monat
Quckeyalt
Quckeyalt

I went to McDonald’s on Saturday and the ice cream machine was actually working, I knew this because someone received a vanilla cone.

Vor 15 Tage
Supergamer204
Supergamer204

As someone who's worked at McDonald's for a few years, I can confirm that the shake machines were designed poorly. The most common reason for a shake machine to go down is the heat cycle failing. At the end of the cycle, the machine checks the mixture temperature, and if it's off by even 1 degree, it fails and locks itself up until next heat cycle is successful or is reset. Another reason for it to go down is if the machine is not brush cleaned (which is a pain to do). If not brushed cleaned, it'll go into freezer lock and won't work until cleaned, that's why we say "it's down for cleaning".

Vor 4 Monate
Daisy Heart
Daisy Heart

Yep

Vor 2 Monate
Maxstar404
Maxstar404

As an ex worker, I can confirm this.

Vor 3 Monate
Cake the Cat
Cake the Cat

Worked there as well pre-pandemic and honestly ours never broke, I assume this is the fruit shake/frappe/icee machine. Tbh it wasnt even cleaned often other than the area where the cups actually go.

Vor 3 Monate
ZeroWitch
ZeroWitch

@Supergamer204 I feel bad for laughing, but just imagining exploding shake mix... lol

Vor 3 Monate
M3LiHah
M3LiHah

In Germany all the ice cream machines in a mc Donald’s I have been to, worked so first time hearing about this conspiracy 🤨

Vor 2 Monate
Joca Plays
Joca Plays

Where i live i have only ever seen the ice cream machine broken once, and the second machine was working, so either im lucky or the machine broken is only a US thing

Vor 6 Tage
Tesla’s life
Tesla’s life

Fun fact: I have never never in my life have I Sean a broken ice cream machine and my sister works there and she has never said anything about a broken ice cream Machine and if they do say it it is probably bc it is being cleaned or something

Vor 16 Tage
Water Girl
Water Girl

I ordered an icee drink at Mc Donald’s once they said the blender was broken. My dad told me that seems to be going around everywhere. So to see if that’s true asked again next week *still broken* the next week *still broken* Yeah I can 100% guarantee they are lying about these machines being broken

Vor 2 Monate

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