Customer Tantrum Story

  • Am Vor 4 Monate

    Ice Cream SandwichIce Cream Sandwich
    subscribers: 2,9 Mio.

    💥 wtplay.link/icecreamsandwich - Download War Thunder for FREE and get your bonus!
    This annoying retail customer story from reddit brought me back to when I worked in retail. I thought it was a good story to share and animate over and add my own reaction and commentary. This is a first when it comes to animating someone else's story but I thought it was a good story of an annoying customer. I hope you like it! and I hope you have a great day filled with no annoying customers :)
    animators:
    DavidToons - DavidToons_
    BigChapula - bigchaslappa
    AbnormalChaos - linktr.ee/abnormalchaos
    Thelaserbearguy - Thelaserbearguy
    and me :)
    Thank you for watching.
    MERCH IS HERE:
    icecreamsandwich.store/
    📱 twitter:
    ICSandwichGuy
    📷 instagram:
    icecreamsan...

Ice Cream Sandwich +1761
Ice Cream Sandwich

💥 https://wtplay.link/icecreamsandwich — Download War Thunder for FREE and get your bonus!

Vor 3 Monate
Nickle Railfanner +18
Nickle Railfanner

ok!

Vor 3 Monate
A9Shrimp +12
A9Shrimp

Epic

Vor 3 Monate
PleasantDashi +52
PleasantDashi

No

Vor 3 Monate
Mr Galaxy +7
Mr Galaxy

Cool

Vor 3 Monate
MiracleMyzYT +5
MiracleMyzYT

Here

Vor 3 Monate
Kingmerki +10728
Kingmerki

It's always good to see Tony

Vor 3 Monate
Spob popicle +92
Spob popicle

Was it Tony or Donny? I genuinely don’t know

Vor 3 Monate
Joshua Coldwater +91
Joshua Coldwater

@Spob popicle You may want to get your ears checked… it was Tony 😂

Vor 3 Monate
A l a n +47
A l a n

We all love a guy like Tony in our lives

Vor 3 Monate
The Default T +37
The Default T

I raised Tony myself

Vor 3 Monate
A. Buster +19
A. Buster

@Spob popicle Paul was honestly amazing. can't beat Paul.

Vor 3 Monate
Meganuke5000 +2511
Meganuke5000

I really like how the owner told him specifically "tell me what will make you happy, and I'll do it." And then he just left. Just an admission that NOTHING would've made him happy.

Vor 3 Monate
Dubious Information +154
Dubious Information

Unfortunately there's a lot of people like that. Sometimes I feel like people like that never had any interest in the food in the first place. Sometimes I think they wake up and think to themselves "I want to yell at someone, but I need to have a reason, so I'm gonna go to the nearest food place and find something to get mad about".

Vor 3 Monate
Vixx Celacea +67
Vixx Celacea

@Dubious Information Anger is addictive. Twitter and lots of other forms of social media, protest, outrage, cancel culture, people usually don't want solutions, they just want to be mad and they want an easy target to direct being mad at. It's culturally acceptable to be cantankerous and hostile. Anger is a useful emotion, but it needs a purpose that can be resolved to keep us or others safe or it quickly becomes an addiction as well as toxic. I feel sorry to that old guy if that was his motive and he's just a bitter person who wants to spread the misery. At the same time, it needs to not be tolerated, because even if it's sad, people like that are out to hurt others, even if it's just to ruin their day because misery loves company. It's not cool I wish more people would stand up to it. Maybe bitter angry people would realize how miserable they actually are if people didn't just stand their awkwardly or bow to their whim.

Vor 3 Monate
Caleb Tomlinson +17
Caleb Tomlinson

@Vixx CelaceaYES ABSOLUTELY!! i work at a target and we are basically obligated to make sure our customers are happy regardless of how angry they are and how they treat us. it’s very frustrating when they just want to be upset and complain

Vor 3 Monate
Michaela Chapman +7
Michaela Chapman

@Vixx Celacea its healthy to let yourself be upset if you've genuinely been wronged but don't come up with, or go looking for, reasons to be mad

Vor 2 Monate
connor J +595
connor J

In ironic fashion, the "child size" ice cream was perfect for that big baby of a customer.

Vor 3 Monate
Oleg Kamen +5
Oleg Kamen

OMG DO FRESKIB TRRUUUUE

Vor 2 Monate
W. A. +7
W. A.

That’s not irony that’s poetic justice.

Vor Monat
Lucifer Domine +11
Lucifer Domine

I would have escalated the situation when he asked if he looked like a child by saying “You’re acting like one…”

Vor Monat
Jensen
Jensen

I know right, if I were Ice Cream Sandwich I would have snapped back at the old man after when Ice Cream Sandwich said he could charge him for a "small sized cone" instead of a "child sized cone" and he threw a tantrum like a toddler, saying that he has a son and 3 grandkids. I would have said well if you want don't want a "small sized cone" instead of the "child sized cone" you can order the "wawa baby sized cone" (just the child sized cone with spit in it) since you're acting like one, and by how "old" you look it seems like you need a diaper so it's VERY fitting.

Vor 6 Tage
Djentelmen Baphomet +178
Djentelmen Baphomet

In Australia, there’s a strict policy of respecting employees. You can’t talk sh*t to hardworking customer service employees. And that’s how it should be. We respect you, you respect us. Also, tipping good service generously is always a good idea.

Vor 3 Monate
Ectofish +9
Ectofish

We need rules like that over here in America; but until then we're stuck kissing customers asses with our bot ass bosses

Vor 2 Monate
The Dude Abides +4
The Dude Abides

"I'm Australia"....this made me piss myself laughing, and not in a "you're an idiot because you didn't put an n at the end of Australia" way, it's just the concept of a continent posting on a YT thread and being very proud of it! Good on ye Champ, you're a fhaaakin' Legend!

Vor Monat
Philosjutsu +3
Philosjutsu

In many places that I worked, if someone is being disrespectful you can refuse their service and if they refuse to leave just call the police because they're probably on private property. If you're not a manager at all, then get a manager. You should have some extra patience while you're at work, but there is no reason to deal with someone as unruly as the old man in the video.

Vor Monat
CarrieTooTired +611
CarrieTooTired

Whatever Tony's doing as a customer... we need more of that in this world 🥺

Vor 3 Monate
George H +9
George H

I think Tony might be running a protection racket

Vor 2 Monate
DukeApples +10
DukeApples

Have a guy once a year walk into our store and just tip the entire staff 500$ (to be split)

Vor 2 Monate
TheEepyMagi +7
TheEepyMagi

Sometimes all it takes is a customer to smile and say "you have a nice day, got it?" Or something along those lines to make work better. Thanks tony :]

Vor 2 Monate
TonY +2
TonY

Appreciate it

Vor Monat
LunarTFM +2
LunarTFM

@TheEepyMagican confirm, once I told a worker at Chili’s “you can do it, I believe in you” and she told me “thank you, that gave me the strength I needed to finish my shift”

Vor Monat
Gouda Female +113
Gouda Female

This is the only guy that can possibly make every sponsor possible enjoyable.

Vor 3 Monate
Awake and Ready +2
Awake and Ready

I recommend Internet Historian cause he also makes great sponsor segments.

Vor 2 Monate
Cheese Man +1
Cheese Man

The snail has my kids at gun point

Vor 20 Tage
Enigmaticmuffin +4904
Enigmaticmuffin

i can appreciate that he was so floored by this story that he made an entire animated video about it

Vor 3 Monate
P +3
P

My farts are better than Ice Cream Sandwich’s farts.

Vor 3 Monate
Conscious Ness +75
Conscious Ness

My god, the bots have moved on to self-deprecating humor in their "epic owns"

Vor 3 Monate
Rosette Canlas +4
Rosette Canlas

@P HAHAHA

Vor 3 Monate
Adam David +2
Adam David

Boom! I was the 1 thousandth like for this comment 😀

Vor 3 Monate
Gared Stark +12
Gared Stark

I'm sure it had nothing to do with the sponsorship money at all.

Vor 3 Monate
BiteyMax +189
BiteyMax

I guess I should comment here... This is my story from Reddit and I can validate all of it. Huge shout out to Ice Cream Sandwich as you made this way more entertaining than I did. I notice a lot of people in the comments giving kudos to the owner/manager. I can vouch, he was a great guy and defended us to the death. After this incident he sat me down and told me "the next time someone complains about how things are done here tell them the owner has an asking price for the store and if you want to pay it, you can make the decisions". The store was sold and he is now retired, but I have a lot of memories from there!

Vor 3 Monate
Nyan Cat +5
Nyan Cat

I guess someone found the asking price affordable xD

Vor 12 Tage
i5usko +450
i5usko

I Love the dead inside and nobody's home look of all his viewers. He really captures the essence of us there.

Vor 3 Monate
Voltar +5
Voltar

I read this comment so wrong.

Vor 3 Monate
HeyIndieGamer +6
HeyIndieGamer

Totally my one brain cell 24/7

Vor 3 Monate
HedgeWedge +34
HedgeWedge

Every time Ice Cream Sandwich posts a new video, a collective "yay" is heard throughout the world.

Vor 3 Monate
I don't know. +234
I don't know.

"Stop using the word *disrespective* when you're the only one being disrespectful." 👏🏾👏🏾

Vor 3 Monate
Grace Frederick +3
Grace Frederick

*disrespected, but close

Vor Monat
I don't know. +2
I don't know.

@Grace Frederick k?

Vor Monat
Nyan Cat
Nyan Cat

@Grace Frederick dude even edited it yet didn't fix it lol

Vor 12 Tage
I don't know.
I don't know.

@Nyan Cat I edited way before they ever commented..

Vor 3 Tage
KFC 11 spices recipe#8214 +46
KFC 11 spices recipe#8214

I love Tony. He saved my marriage! Also, these are the only sponsorship videos I will never skip over

Vor 3 Monate
NvRp +9335
NvRp

"If violence is not the answer, then you're not using it enough" - Icecreamsandwich, apparently

Vor 3 Monate
Goosetrail +375
Goosetrail

Violence isn't the answer. Violence is the question, the answer is yes

Vor 3 Monate
sf27 +101
sf27

​@Goosetrail I imagine something more like this: Violence? Violence.

Vor 3 Monate
A Man? +92
A Man?

"if you kill a killer, the number of killers doesn't go down" bro just do it again, you're not gonna commit mitosis are you?

Vor 3 Monate
I have no friends :c +10
I have no friends :c

@Goosetrail which npc says that in Pokémon

Vor 3 Monate
The tiny turkey
The tiny turkey

FINALLY

Vor 3 Monate
S o҉ L +258
S o҉ L

I love how everytime Andy animate a character representing *us* (his subscribers) he makes an emotionless empty-minded walking boi, which is only there to probably suffer from Andy's stick hands and then receive a comfy hug, followed by a punch in the face. Which is quite accurate, tbh

Vor 3 Monate
Andrea Blair +19
Andrea Blair

It's really sad how some customers just don't understand how damaging it is to deal with something you cannot fix and then to just be berated for it. I actually have PTSD from a few of them and I hate them for it. 😢 I at least have a lot of customers who love me and are happy to see me. ❤

Vor 3 Monate
Mr.Nobody +17
Mr.Nobody

Everyone loves Tony There’s always that one customer the employees love to see

Vor 3 Monate
Austin Trober +89
Austin Trober

The ending got me. I sat there for like 10 seconds waiting for him to say something else lol

Vor 3 Monate
BoomsplodeKat +2
BoomsplodeKat

Me too. I even went back to check.

Vor 3 Monate
Snek +62
Snek

Violence is the answer, as Ice Cream Sandwich showed us here 0:41

Vor 3 Monate
CookieJarVR +5531
CookieJarVR

this is the only guy that can keep my attention through a sponsored segment

Vor 3 Monate
Asadk. +18
Asadk.

Th2 vid was uploaded 1 minute ago?

Vor 3 Monate
CookieJarVR +71
CookieJarVR

@Asadk. i watched his other ones and the sponsored segments are absolute fire

Vor 3 Monate
Patched_Doodlez +9
Patched_Doodlez

real

Vor 3 Monate
TheGaminator +9
TheGaminator

NakeyJakey has great ones too. Love the recurring attorneys at law bits.

Vor 3 Monate
Spase_Axolotl +4
Spase_Axolotl

Yeah relatible

Vor 3 Monate
N. Colt +52
N. Colt

As someone who did retail for a decade and finally got out, I would have been the one guy who clapped.

Vor 3 Monate
SMToon Entertainment +34
SMToon Entertainment

The fact that Andy put a giant glass cup over the viewer is comedy gold 😂

Vor 3 Monate
Emylee Maestaz +1
Emylee Maestaz

Please never stop making videos. You're the only creator that makes me laugh every time.

Vor Monat
Fantalox +27
Fantalox

I have to admit that I needed to watch the joke about the camouflage at 2:50 twice to understand it... the second time I laughed a lot

Vor 3 Monate
Ckinggaming5 Bucket Madness +3
Ckinggaming5 Bucket Madness

Took me til your comment

Vor 2 Monate
preeti Devi
preeti Devi

You are legitimately, genuinely, the absolute only person in the entire world who I love watching your sponsored segments 💙

Vor 3 Monate
tamiirae +4313
tamiirae

With every customer that loves you there's one that literally act like you're ruining their life when nothing is your fault and you just work here 😂

Vor 3 Monate
Radiant Knee Knight SharaShaymin +78
Radiant Knee Knight SharaShaymin

"Your machine is out of ice! My day is ruined!"

Vor 3 Monate
CurseOfZeal +73
CurseOfZeal

It's definitely not a 1:1 ratio, and it's not skewed in favor of the nice customers, unfortunately.

Vor 3 Monate
Lunavellous +32
Lunavellous

My life is ruined!!!!!!!!!!!!!!!!!! All because you don't have an extra ketchup packet!!!!!

Vor 3 Monate
Tribalism blinds them, but not you, right? +17
Tribalism blinds them, but not you, right?

I left the drive thru window and they forgot my straw and a napkin. I did not go back and complain. Does that make me one of the nice customers or one of the normal ones, which DO outnumber the bad ones by many many many many times?

Vor 3 Monate
Jpotato King The Squeaker +12
Jpotato King The Squeaker

Where is my EXTRA OUNCE of KECTCHUP in my BURGER... I *MEASURED IT!*

Vor 3 Monate
Samantha Forhan +15
Samantha Forhan

As someone who works in customer service for years, I can confidently say the old man was either lonely and wanted any kind of human interaction, or he was haveing a bad day and needed someone in a place where he never planed on going to to let off the steam. Or both.

Vor 3 Monate
Jeremy Lindquist +11
Jeremy Lindquist

I love all of his weird little interactions with the “viewer”.

Vor 3 Monate
Brandie Bunnie +2
Brandie Bunnie

i'm really glad i found your channel some months ago. Your short videos really uplift my inner mood and make me laugh 🥹from the animations to the way you just... capture unfortunate events with such a humor. So thank you! for making content and putting it out there for others to watch and relate to. :)

Vor 3 Monate
FadedSkull +7
FadedSkull

As a cashier who recently had a Karen encounter, this is….eerily well-timed.

Vor 3 Monate
_Slippery_ +1
_Slippery_

I can’t describe how much I love your stuff. I am so entertained by your stories.

Vor 2 Monate
natalie hogan +3077
natalie hogan

Legend says that the employees are still patting Tony to this day

Vor 3 Monate
the larryman +32
the larryman

think thought it was donny LMAOOOO 💀💀💀💀💀💀

Vor 3 Monate
Kendra Rathbone +28
Kendra Rathbone

I just imagine standing at the edge of a canyon at night listening to the soft whispers of "hey Tony" on the wind

Vor 3 Monate
Malhaloc +34
Malhaloc

Patting who, now? Oh, hey, is that Tony?

Vor 3 Monate
Sydney Beu +32
Sydney Beu

AY TONY'S HERE! AY TONY, HOW'S IT GOIN' TONY

Vor 3 Monate
choi an +1
choi an

ok

Vor 3 Monate
Loki Chresire +3
Loki Chresire

We all need that one good customer we all love 😌🤟

Vor 3 Monate
Cade Mahler +1
Cade Mahler

i don’t so ty for that

Vor 3 Monate
Heartless Zombie +10
Heartless Zombie

I used to work at the testing center for my college. We had one student as a regular, clearly just starting out. Poor guy was a nervous wreck and had chronically bad luck, but he was always super kind and understanding. He was apologizing to me for causing problems all the time and i basically told him that it was my job to help and he made my shift better whenever he came in. Still remember the smile that put on his face.

Vor 3 Monate
Insert badass-funny-wierd name here!
Insert badass-funny-wierd name here!

I will never get tired of this man's sponsor transitions, like ever

Vor 2 Monate
Kittyman +1
Kittyman

He always finds out someway to make anything funny, even the sponsors, it’s amazing

Vor 3 Monate
Reece Perry +2482
Reece Perry

One of the hardest things I’ve had to learn in customer service is that some people just want to be mad at someone.

Vor 3 Monate
local_idiot??? +69
local_idiot???

I could never be in customer service. I like to think I'm generally a nice person like I wouldn't ask for my order to be corrected if it's wrong as long its not seafood I'll eat it and I have 4 other siblings so my patience is quite long but if you get mad at me for nothing to the point of wanting to fight? I would just leave the store completely and take my break early because once that patience is out there is anger

Vor 3 Monate
Tribalism blinds them, but not you, right? +63
Tribalism blinds them, but not you, right?

its literally how many people get freebies. they know that if they complain, most places allow customer service to compensate to some degree. at some point you know the company you work for is being suckered, but you say nothing. Well, I am an owner that doesn't put up with it. If you used the product, and there is nothing wrong with it, you cannot have a refund. Its why the girl that make slime with mixins and glitter and shiz no longer does refunds. Its why even walmart has stopped a lot of that and requires id.

Vor 3 Monate
Kayden7kun +18
Kayden7kun

​​@local_idiot??? I thought the same thing, but after working at a gift and delicacy shop (in Germany) as a parttimer while studying for almost a year now, I've realized that it highly depends on what kind of store you work in and thus what kid of people you'll be mostly seeing. I'm really sensitive to other people's emotions so I was kinda scared working there at first, but up to now I've only had like 3 or 4 actual bad encounters with customers. Of course there were some weird people or tight lipped ones, but mostly they were glad to have someone help them with finding a gift and wrap it up nicely or being able to taste some of our stuff before deciding to buy it :D Christmas is of course stressful as heck, but I think that's in every store the case ^^

Vor 3 Monate
Alyson Martin +8
Alyson Martin

I work at a wealth management firm and I am SO glad I am just the marketing person and not an advisor. Imagine selling a service working with people’s money.

Vor 3 Monate
Gavin E**** +2
Gavin E****

@local_idiot??? 🤣and then there was anger

Vor 3 Monate
A&B +6
A&B

you’re like the only channel on this app that actually makes me belly laugh 😭 even if your videos are short they’re absolutely high quality. we love you!!

Vor 3 Monate
akira Miller +4
akira Miller

I cannot express how much this guy makes me smile every time he uploads. I just know its good before i even open the video

Vor 3 Monate
jan Misu
jan Misu

Love that you gave me a blankie and a little snack to get comfy for the story - that just made my day :)

Vor Monat
Danny Williams +3
Danny Williams

I absolutely love this animation style. Its so simple but effective. Like why have I watched 0:25 at least 10 times and it keeps getting funnier??

Vor 3 Monate
Leon Kennedy +1
Leon Kennedy

You’re literally the only YouTuber that I watch the sponsor segments for cuz it’s always hilarious 💀

Vor 3 Monate
Willow_O_The Wisp +2428
Willow_O_The Wisp

The fact that Andy put a giant glass cup over the viewer is comedy gold 😂👌

Vor 3 Monate
Jonny45k +49
Jonny45k

You just gotta respect the game at that point

Vor 3 Monate
Willow_O_The Wisp +10
Willow_O_The Wisp

@Jonny45k Definitely

Vor 3 Monate
David Ashmore +5
David Ashmore

I read this right as it played for me

Vor 3 Monate
Alice White_1 +13
Alice White_1

Greatest transition for an ad of all time

Vor 3 Monate
IzL +29
IzL

It's actually what made me stay through the sponsor instead of skipping it lol

Vor 3 Monate
Dara +2
Dara

I’ve met a lot of scary customers, but surely one of the most memorable was the man who stormed in just after closing time, demanded food he hadn’t even paid for, cussed us out, snatched someone else’s takeout bag, and hurled it at us. The bag exploded against the wall within 1ft of the manager’s head! It was terrifying

Vor 3 Monate
Lenore Wright +9
Lenore Wright

I just discovered this channel with my fiance today and we've ended up binging this stuff on the couch for over an hour. I haven't laughed so hard in a long time lol this is gold!

Vor 3 Monate
Goldhunterbob
Goldhunterbob

I love this creator so much he always puts out 10/10 content. I've watched this video like 5 times now.😂

Vor Monat
Amber Rose +6
Amber Rose

That one dude getting a lil too excited about Tony genuinely made me laugh so hard

Vor 3 Monate
Ananda Hartono
Ananda Hartono

even if its just a random daily story, if its animated and narrated like this, id watch every single of it

Vor Monat
diggoran +1910
diggoran

The old dude didn't fail twice. He met his goal of causing a scene, and didn't have to pay a cent for it. Complete success.

Vor 3 Monate
h +100
h

Yep. That guy didn't want single scoop of icecream when he walked in.

Vor 3 Monate
P +5
P

My farts are better than Ice Cream Sandwich’s farts.

Vor 3 Monate
Matthew +36
Matthew

He didn't pay a cent because he didn't get anything, he caused a scene but embarrassed himself in front of others when someone reasonable made it impossible for them to continue their rant and therefore no more attention for the lonely old man

Vor 3 Monate
diggoran +30
diggoran

@Matthew he’s probably so self assured that he wasn’t embarrassed, he just fully played his hand and then went to go find a new thing to cause a scene over

Vor 3 Monate
Min Suga Genius
Min Suga Genius

Ye and embarrassment

Vor 3 Monate
DarkHollow +1
DarkHollow

I always get excited when I see a new Ice Cream Sandwich video come out, and this was no exception. Good job, Andy, and keep up the good work cause me and a lot of other people really enjoy what you do and love creating chaos with you! I salute thee :3

Vor 3 Monate
Clementine +1
Clementine

As someone who spent a year working at an ice cream shop, I've had SO MANY experiences just like this, its unbelievable. Full grown adults throwing temper tantrums over ice cream. The difference was that this ice cream place was a total mess, and we had no managers and our boss was NEVER THERE. Ended up getting injured due to poor working conditions, and then the place closed for renovation and never reopened.

Vor 3 Monate
B Ricks +7
B Ricks

Hadn’t seen this video before, so the moment Agent P’s voice (my calendar alarm) overlaps the old man’s rant at 1:39 minutes in…. I burst out laughing! Thought it was a sound effect on the video 😂

Vor 3 Monate
Scribble_Rodent +1
Scribble_Rodent

Ok honest question, do you ever just genuinely giggle while making these? Your videos are one of the little things on the internet that make me genuinely laugh and I cannot imaging drawing and animating these goofy frames or recording the pitter patters and silly noises without laughing my head off 😂😂

Vor 3 Monate
RED FOX
RED FOX

This guy must get way more downloads on sponsors than anybody else because he's the only person that is found that makes entertaining sponsors

Vor 3 Monate
TimeBucks +1774
TimeBucks

You can really see all the love and work that goes into the lil silly faces

Vor 3 Monate
Ominous smile +3
Ominous smile

Hiiiiii

Vor 3 Monate
Neelam OP +2
Neelam OP

NICE VIDEO

Vor 3 Monate
Muhammad Riaz +2
Muhammad Riaz

Hi

Vor 3 Monate
Lofi boy +2
Lofi boy

nice

Vor 3 Monate
Lofi boy +1
Lofi boy

nice

Vor 3 Monate
Alesha Singleton +4
Alesha Singleton

As someone who works at the hospital. the amount of people who come in asking for help and o be treated, but then refuse all medical care is astounding.

Vor 3 Monate
Cade Mahler
Cade Mahler

it’s not that astounding tbh

Vor 3 Monate
Annistar
Annistar

Not that astounding when medical care leaves you living in a cardboard box.

Vor Monat
sincerelybells_
sincerelybells_

Watching your videos is so refreshing -- you are hilarious, original, and your content always keeps me on my toes. Thank you so much for telling us your stories in a never-ending cycle of creative, pure and genuine humour

Vor 3 Monate
Sio
Sio

as a service worker, i love you thank you for a relatively cathartic story & as always, a goofy storytelling style (:

Vor 3 Monate
Mr.HugPug +1
Mr.HugPug

Your videos are getting me through a hard time, I love you dude

Vor 3 Monate
coolexy88889 +1
coolexy88889

I can never go a full video without laughing til' I cry. TY for the never ending amazing content

Vor 3 Monate
Ahmed Hussain +1104
Ahmed Hussain

Its honestly amazing that your managerr actually stood up for you like kudos to that guy

Vor 3 Monate
Bestseabass +22
Bestseabass

I know right. So many people would have gotten fired lol

Vor 3 Monate
Brendan Rudell +47
Brendan Rudell

Honestly I think it’s kind of the bare minimum if the customer is being unreasonable.

Vor 3 Monate
Jonathan Olsgaard +4
Jonathan Olsgaard

yes, wonderful managerr

Vor 3 Monate
The Jingo +16
The Jingo

Owner not manager they’re vastly different

Vor 3 Monate
Chocolate MilkMan +14
Chocolate MilkMan

it says a lot about this society where doing the bare minimum of human etiquette is considered really nice

Vor 3 Monate
S Lara
S Lara

Great video! I will presume the senior customer was agitated due to low blood sugar and/or triggered by something which caused this type of responsive behaviour. The manager did a good job to try and de- escalate 👏

Vor 3 Monate
DogeEffort
DogeEffort

Tony is an amazing guy I'm always happy to see him

Vor Monat
SmolTIgor
SmolTIgor

as a warthunder addict i love seeing my favorite youtubers getting sponsored by them, we need an icecreamsandwich decal in the game lol

Vor 3 Monate
Bap +1
Bap

Ice Cream Sandwich is the only youtuber who I will sit there and watch the sponsors because of the level of personality he puts into them.

Vor 3 Monate
Luke Bonser +1269
Luke Bonser

A good way to deal with customers like this that rant at you while refusing help is to just ask them directly what they want you to do, like what the owner of the ice cream shop did. It made the old guy realise that he was getting nowhere because even he didn't know what he wanted from them at that stage, so the only thing to do was to just leave awkwardly.

Vor 3 Monate
Chococat 6649 +112
Chococat 6649

I’ve had to do this several times; a customer is complaining to me about something, so as soon as I can get a word in, I immediately tell them their options and apologize for whatever upset them. Several times I’ve gotten the “oh, I don’t want you to do anything about it. I just wanted to tell you something was wrong.” *Huh?!*

Vor 3 Monate
CheesyPies +43
CheesyPies

Why are people like this i can never understand

Vor 3 Monate
fanime1 +42
fanime1

I did this and got fired anyway. Just a warning that it might offend the Karen even more to do this. However, if you have a good manager, which I didn't at the time, I'm sure they'll take your side.

Vor 3 Monate
GingerMedMan +30
GingerMedMan

Similarly, is baffles me how often people are dumbfounded when you simply ask them "why?". Like they never even try to think about justifying their actions or beliefs, just letting raw emotions rule them, and when you expose that they immediately feel stupid.

Vor 3 Monate
Sakura Moonflower +18
Sakura Moonflower

In my experience, people like this just want to vent and be mad and they don't want to be helped as they're only interested in sh***ing all over the customer service rep they're actively abusing.

Vor 3 Monate
Rock
Rock

Props to a manager in the service industry actually standing up for an employee

Vor Monat
•Miss D E K U•
•Miss D E K U•

Bro I never imagined I'd find a guy as simple, relatable and funny as you. And I think your style is very cute Congrats Buddy 😻✌️

Vor 2 Monate
Qateef Ur Rehman +2
Qateef Ur Rehman

You know he’s good when you don’t want to skip the sponsor…

Vor 3 Monate
Otaku in Red
Otaku in Red

Having just read this story the other day, seeing it animated is honestly great

Vor 3 Monate
YourFellowThomas :D
YourFellowThomas :D

You are the only YouTube animator I still watch and genuinely enjoy.

Vor 2 Monate
Ahmed Hussain +504
Ahmed Hussain

As a retail worker, I can confirm its always great to see tony😎❤️

Vor 3 Monate
ᚱ ᛖ ᛏ ᚨ ᚱ ᛞ +2
ᚱ ᛖ ᛏ ᚨ ᚱ ᛞ

Ayyyyyyyyyyyyyy, it's Tony!

Vor 3 Monate
HM Pang +1
HM Pang

Heeeeey! It's Tony!

Vor 3 Monate
Shinesprk +1
Shinesprk

EYYYYYYYYY TONEEEEEEEEEEEEEEEEEEH

Vor 3 Monate
AndyDoesAnimation +1
AndyDoesAnimation

EBHH TONY TO

Vor 3 Monate
P
P

My farts are better than Ice Cream Sandwich’s farts.

Vor 3 Monate
Aa ron
Aa ron

My first time seeing your channel and lemme just say you literally had me entertained the whole time, everything was hilarious even through the sponsors, its people like you who get people to subscribe after just watching one vid 😂 Keep it up!

Vor 3 Monate
Trinity Mette +4
Trinity Mette

Okay, so I had an interesting customer story during COVID times (because, of course it was during COVID). I was at the register, and it was my job to make sure everyone who entered the store was wearing a mask. I saw a person walk in while actively blowing his nose. I figured "Huh, okay, I'll give him a minute before asking him to put a mask on." He continued blowing his nose while walking into the store, and he was about to walk away from me and walk out of my line of sight. So I finally asked him, very politely, to put a mask on. He stopped. Fully turned around to face me. And started yelling at me "Can't you see I'm blowing my nose?? Why on earth would you ask me to put on my mask while I'm blowing my nose?" (Keep in mind, I was fifteen at the time, this man was an adult). I kept politely explaining that the rules of being in the store during COVID meant he had to wear a mask, and that I had to ask him before he left my line of sight because I also had to run the register. He kept yelling at me, then eventually marched further into the store. He eventually left, and as he left I told him to have a nice day. He stopped, fully turned towards me, and said "I hope you enjoy your authority." A lot of the customers walked up to me after the fact and apologized for him, saying I handled the situation very well and was very polite, so that made me feel better about everything.

Vor 3 Monate
girl1213
girl1213

I'm pretty sure he was just faking "blow his nose." It's pretty easy to do.

Vor 3 Monate
Chumpinator
Chumpinator

@girl1213 but why though, i feel like some people just want a way to be insufferable to service people because if they try to argue against their stupidity they risk getting fired

Vor 2 Monate
Ember
Ember

love that tony guy! truly an upstanding individual, and all around fun.

Vor 3 Monate
Sally Kilby +1
Sally Kilby

Just love how you can make an annoying situation hilarious, thanks for this 🤣🤣🤣🤣👏👏👏❤❤❤

Vor 3 Monate
R D
R D

I am firmly in favor of more stories about good bosses, presented in a not clickbait style. 👍

Vor 3 Monate
Olive Vista +903
Olive Vista

i love the good customers, they’re such a relief from the bad ones

Vor 3 Monate
Frost +9
Frost

I swear the bad customers never showed anyone respect when young but demand respect now.

Vor 3 Monate
Strike Doom +4
Strike Doom

Too bad they all get purged by old men who are insulted they have to order kids size when they want a kids size

Vor 3 Monate
Eti Robi +4
Eti Robi

We do love the Tony's of this world

Vor 3 Monate
Verchiel +5
Verchiel

I know this is a stretch but While i've not had any actual social service worker experience, i have done a looooot of tech support for people trying to mod a game. And my god, meeting people who read the stuff you tell them to, and actually put in the effort to learn. It's such a breath of fresh air.

Vor 3 Monate
DragonNexus +2
DragonNexus

The relief upon sering a nice customer is palpable. Like "Oh thank God you're here"

Vor 3 Monate
Sinory +1
Sinory

And that's why I always smile, be polite and kind to the employees. Myself had to help out customers when I was a trainee at different shops. It makes everyone happy and everyone life's easier

Vor 3 Monate
Sodiumitis +1
Sodiumitis

So glad that Tony could make it on this video. So good to see 'im.

Vor 3 Monate
Roby L
Roby L

This man is the only man that makes sponsorship ads this enjoyable

Vor 2 Monate
Optmst +1
Optmst

I’m so glad this came out today. I have a part of my finals tomorrow and was really stressing. Thank you so much

Vor 3 Monate
SUPERSHASHA
SUPERSHASHA

Awww how nice of IceCream to give us an oversized blanket, some chips, and a good 'ol fashioned faceplant into the subscribe button. Love you buddy ❤

Vor 3 Monate
Altsncro +624
Altsncro

Honestly, would love if Andy just did these. Animating crazy reddit stories, not barging into a icecream store as a oldman and make a tantrum.

Vor 3 Monate
P
P

My farts are better than Ice Cream Sandwich’s farts.

Vor 3 Monate
girl1213
girl1213

@P Nice bot message

Vor 3 Monate
goose
goose

​@P what are these bot messages now?

Vor 3 Monate
Blue Fox
Blue Fox

I love helping customers but sometimes they can be some of the coolest craziest people that you can meet in retail.

Vor 3 Monate
Rylan Grimes
Rylan Grimes

Only channel that makes me watch their ads, let alone look forward to them. Rewatching just to see the fun animated add ons ❤😂😊

Vor 3 Monate
Bart Van Wunsel
Bart Van Wunsel

I love how your brain works! Great animation and story! :D

Vor Monat
Lokrongl
Lokrongl

As a McDonald's employee, I can say that I've had similar experiences And the cool customer everyone loves :)

Vor 3 Monate
Ashurean
Ashurean

When I worked at ALDI's, whenever a "problem customer" entered the store, the other 2 staff members would disappear to do other tasks and leave me to deal with them. To be honest, I never actually had a problem with any of the customers. Some were a tad abrasive, but they were easy enough to distract off topic. It probably also helped that I had that long-suffering people-pleasing attitude from a lifetime spent pacifying adults. Like a salaryman keeping up pleasantries and a grateful smile while being told he's not getting a bonus this year.

Vor 3 Monate
MyNameIsAndroidImTheCyberlifeSentByConnor +699
MyNameIsAndroidImTheCyberlifeSentByConnor

As someone who worked in customer service: some people go into shops/call hotlines *just* to argue. 100% this dude didn't even really want icecream lol

Vor 3 Monate
dingalingdongly +59
dingalingdongly

Yep 👍. When some people feel lonely or powerless and then try to take their emotions out on anyone they can. Which inevitably makes people want to spend less time with them. It's sad.

Vor 3 Monate
Radiant Knee Knight SharaShaymin +19
Radiant Knee Knight SharaShaymin

Like the prank callers that just about made one of the MODs (Manager on Duty) where I worked loose it, we were super busy and that stupid phone wouldnt stop ringing for probably 2 hours

Vor 3 Monate
Lane Van Holland
Lane Van Holland

This ladies and gentlemen, is why society is kind of broken.

Vor 3 Monate
DragonNexus +8
DragonNexus

​@dingalingdongly and his legacy when he dies will be to be remembered as the story, miserable old man who wanted everyone's time. This is what he wanted to spend his precious last few months doing.

Vor 3 Monate
girl1213 +8
girl1213

@Radiant Knee Knight SharaShaymin I've seen businesspeople unplug their phones because of callers like this. It sucks for the actual customers, but the business employees have a right to not be harassed by people who are seeking to make other people's lives miserable just because they think if they do that they'll feel better.

Vor 3 Monate
E Wyeth +1
E Wyeth

youre probably one of the only creators that i actually like watching the ads for

Vor 3 Monate
LiamPlayz
LiamPlayz

Good sir, you have brought upon me great joy today. I thank you for this.

Vor 2 Monate
Jair Sanchez +1
Jair Sanchez

Your comedy always catches me off guard 😂😂😂

Vor 3 Monate
StephanySyndrome
StephanySyndrome

This is the only channel I don’t skip the sponsorship ad because he’s funny as hell

Vor 3 Monate
Deadeyecf +535
Deadeyecf

I’ve worked in retail for 5 years now and if there is one thing I’ve learned it’s that if you want good service be friendly and respectful to the employees. I myself and most of the people I work with currently will do anything we can to help you if you are polite. You start giving us a hard time and forget it.

Vor 3 Monate
nelmaven +25
nelmaven

I think everybody should have the experience of working in some customer-facing job just to better understand that sometimes, things just don't go well and you need to be patient and understanding with the people that are providing a service to you. It would make for a happier world.

Vor 3 Monate
DragonNexus +7
DragonNexus

All depends on the management. I've had times when I've given the rude customer what they want because, despite upholding policy, I know if a manager comes down they'll overwrite me and tell me off for wasting their time when I could have handled it myself. Might as well save time and a tongue lashing at that point

Vor 3 Monate
Tribalism blinds them, but not you, right? +4
Tribalism blinds them, but not you, right?

That is what I tell my customer service. I tell them that they do not have to put up with a single bs thing out of a single customer. They can hang up, walk away, refuse to answer, block them from the page, etc. Given the choice, they often just deal with the person the way that person needs to be dealt with. They are in that unique situation and have common sense and know what needs to be said and done. My customers allow me to continue to do business, but I am responsible for the experience my employees have. I cannot let people just abuse them.

Vor 3 Monate
Lilac Penguin
Lilac Penguin

I'm curious to know how to make things better :/ I was waiting in line and there was a mother ahead of me. I had like, 10 things in my cart. The mother ahead of me had her whole entire cart full of lots of stuff, but the cashier was almost done. He stalled and stalled for at least 10 minutes, wasting the mother's time until another cashier took over. (She blasted through all of the mother's stuff and then my stuff and I was out in under 2 minutes i swear lmao she was a champ.) By this time, three other people were waiting behind me. I had him before a few months prior. Like I normally do, I said nothing while I put my stuff on the conveyor belt, hurried through the checkout process and hoped I wasn't bothering anyone. The cashier trash talked the magazine I bought. It was really obvious he didn't want to deal with me in both instances. I 100% get that a cashier's job is HORRIBLE and EXHAUSTING. One time this other cashier accidentally dropped something while he was rushing through my stuff and he asked if I wanted to replace it but I said "no that's okay, that's fine." I literally don't do or say anything and I don't really care the state of my items, just as long as I get out of checkout alive with all my stuff because checkout causes me anxiety. Juggle my items for all I care and kick-box me out of the line, I just want it done and over with and I want to get out of the way as soon as I can, just like the cashier does. What did I do that was so offensive and wrong to this man? What do I need to do to make sure I don't piss off another cashier where they hold up a line by stalling? Sometimes I wish I could say sorry to this man that I exist and that I'm sorry that I have to eat. We're all struggling to get through life and If I didn't have to, I would never go to the store or bother cashiers ever again.

Vor 3 Monate
Ing- acnl
Ing- acnl

I actually watch the sponsored part cus he's always just so entertaining lol

Vor 3 Monate
idkwhat_toputhere:')
idkwhat_toputhere:')

Every time I watch his videos, I eat an ice cream sandwich to respect him✨

Vor 2 Monate
MisatoSupremacy
MisatoSupremacy

*I love the sounds when he walks, it’s do adorable!* *This channel is my favourite!*

Vor 3 Monate
John Ver
John Ver

I thought I wouldn't like this video but I even watched the Ad to support your channel despite already having the game. Keep making videos like this and we'll keep watching!

Vor 3 Monate
Jack's World +10
Jack's World

1:15 “I wanna be called Barnacle Man!!! And I want an adult sized Krabby Patty.”

Vor 3 Monate

Nächster

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